Practice Manager – The Hudson Med Spa (Englewood, NJ)

The Hudson Med Spa is a physician-led aesthetic practice in Englewood, NJ, dedicated to the beauty of balance. Founded by a double board-certified plastic surgeon, our practice blends advanced medical expertise with a refined, luxury patient experience.

We are seeking a highly capable Practice Manager to lead day-to-day operations, support continued growth, and uphold the elevated standard our clients expect.

This is a leadership role for someone who thrives in a fast-paced, high-touch environment and understands both the operational and experiential sides of a premium medical practice.

What You’ll Do

Practice Operations & Leadership

• Oversee daily operations across front desk, providers, and clinical flow
• Ensure a seamless, high-end patient experience from first touch through follow-up
• Manage and optimize scheduling, provider utilization, and capacity
• Act as the point person for staff, resolving issues proactively and professionally

Cross-Practice Coordination

• Coordinate closely with our affiliated plastic surgery practice to ensure alignment in scheduling, patient experience, and overall operations
• Support a cohesive experience for patients moving between med spa and surgical services

Team Management

• Lead, coach, and develop front desk and support staff
• Manage hiring, onboarding, training, and performance expectations
• Maintain accountability while fostering a positive, team-oriented culture

Revenue & Performance

• Track and manage key KPIs (booking rates, retention, average ticket, utilization)
• Partner with ownership on revenue-driving initiatives and promotions
• Ensure consistent execution of memberships, packages, and treatment plans

Marketing & Social Coordination

• Coordinate execution of marketing initiatives, promotions, and events
• Partner with external vendors and internal stakeholders on social media content, email marketing, and collateral
• Help ensure all marketing efforts are executed on time and aligned with brand standards

Systems & Process

• Own and optimize workflows within Zenoti (scheduling, memberships, reporting)
• Improve operational systems to increase efficiency and consistency
• Maintain clean reporting and visibility into business performance

Client Experience

• Set the tone for a polished, warm, and professional environment
• Handle high-level client concerns with discretion and care
• Ensure the brand experience aligns with a luxury standard at every touchpoint

Who You Are

• 3–7+ years of experience in a management role (med spa, aesthetics, plastic surgery, or luxury service environment preferred)
• Strong operational mindset — you notice inefficiencies and fix them
• Confident leading a team while maintaining a calm, solutions-oriented presence
• Highly organized with strong attention to detail
• Comfortable working with data, reporting, and performance metrics
• Tech-savvy (experience with Zenoti or similar platforms strongly preferred)
• Polished communicator with strong interpersonal skills

What Sets This Role Apart

• Physician-led practice with a focus on quality and long-term patient relationships
• Elevated, design-forward environment — not a high-volume discount med spa
• Opportunity to play a key role in shaping operations and growth
• Direct collaboration with ownership

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift

Application Question(s):

• This role is in person Tuesday - Saturday. Are you available to work these days without exception?

Experience:

• Medical office: 1 year (Required)
• aesthetic medicine (plastics, derm, med spa): 1 year (Preferred)
• Supervising: 1 year (Required)

Work Location: In person