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Mediation Program Coordinator

Tri Community Mediation
231 West Main Street, Salisbury, MD 21801
$40,000 a year - Full-time


231 West Main Street, Salisbury, MD 21801

Pulled from the full job description

  • Health insurance
  • Paid time off
  • Retirement plan

Full job description

Job Summary:

The Mediation Program Coordinator is responsible for conducting intakes and scheduling and coordinating mediations and volunteer mediators to fulfill mediation requests in a timely manner.

Job Duties and Responsibilities:

Intake Coordinator:

· Conduct phone intakes from self-referrals and partner referrals

· Conduct in- person intakes

· Manage all verbal and written follow-up to participants timely and until mediation completion

· Schedule and confirm mediation cases including planning (dates, times, locations)

· Assign mediators and observers to cases

· Track and maintain case files (hard copy and Insightly data system)

· Maintain the mediation and event calendar and updates as appropriate

· Coordinates District Court and State’s Attorney cases with potential participants

AmeriCorps and Volunteer Coordination:

· Provide feedback and ongoing training to AmeriCorps staff

· Willing to mentor new staff and volunteers

· Coordinate weekly case-file review with AmeriCorps staff and other staff

· Maintain regular contact with volunteers regarding their schedules and availability, skill development and progress

· Work with Executive Director to determine ongoing training needs, in service requests, etc. for volunteers

Administrative & Reporting:

· Attend weekly staff meetings

· Report mediation case and new case referral status with Executive Director and other staff at weekly meetings and upon request

· Maintain communication with TCM re-entry partners, States Attorney and District Court staff

· Willing to serve and collaborate with other community agencies/partners and other Maryland community mediation centers

· Helps to coordinate training programs both on and off site and assist with set-up and other needs

· Helps to maintain training materials, mediation forms and all other software or hard copy materials

· Helps to facilitate and conduct informational presentations

· Helps with One Stop Events and other community engagement events to promote Center services


· High School diploma required

· Associate / bachelor’s degree preferred

· Two – four years experience in conflict resolution, mediation preferred

· Excellent communication / phone skills

· Previous community relations experience

· Proficient in basic computer skills, Microsoft Office Suite, and Google Drive

· Multi-lingual preferred

· Bi-lingual Required (Spanish & Haitian Creole)

Other Requirements:

· Full Time / On-site position 40 hours M-F

· Basic Mediation Training (BMT) completed within 60 days of hire

· Willing and available to serve as a volunteer mediator once BMT training is completed

· Continued skill development by attending advance trainings (additional Intake Training required)

· Some weekend and evening hours required

· Some travel required

If you are passionate about making a difference through effective program coordination, we encourage you to apply for this position. Join our team and contribute to the success of our programs!

Job Type: Full-time

Pay: $40,000.00 per year


  • Health insurance
  • Paid time off
  • Retirement plan


  • 8 hour shift
  • Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person