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Medical Receptionist

510 Counseling Group
510 Counseling Group in Grain Valley, MO 64029
$18 - $24 an hour - Full-time


510 Counseling Group in Grain Valley, MO 64029

Pulled from the full job description

  • Dental insurance
  • Dependent health insurance coverage
  • Disability insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Full job description

About 510 Counseling Group:

510 Counseling Group is a group mental health practice of independent therapy and psychiatric providers committed to the highest level of mental health care. We are a group that believes in walking out what we teach our patients by fostering our own mental health and work/life balance, protecting a safe and healthy work culture free of drama, and fostering connection and partnership between all team members. Each team member plays an important part and all are held in the highest regard with honor and care. A core value of ours is that we will walk out healthy together so that our clients enter a space where they feel safe, seen, and cared for at all times.

Job Summary:

We are seeking a detail-oriented Medical Receptionist to join our mental healthcare private practice. The ideal candidate will be responsible for managing patient check-ins, scheduling appointments, general administrative function, supporting clinical staff, and ensuring a seamless and positive patient experience


  • First and primary responsibility is to ensure our patients feel seen, cared for, and supported in the logistical processes of initial inquiry, to scheduling, intake and billing. It is our highest priority that those who reach out for services and who then later enter our building feel welcome and safe.
  • Provides support to clinical staff by answering phones, answering questions, scheduling appointments, confirming intake documents are complete, sorting and distributing mail and faxes, etc.
  • Responds to email and online inquiries from potential clients. Handles incoming email and ensures that they are distributed appropriately as needed or answered in a timely fashion.
  • Ensures timely payments are being made by clients and that insurance billing processes are complete.
  • Maintains inventory of office supplies; orders new supplies as needed.
  • Keeps coffee bar, ice, water, and candy bins stocked at all times.
  • Ensures lobby, kids play area, and patient bathrooms are clean and comfortable at all times.
  • Maintains company phone system.
  • Assists with social media posts and some graphic design for marketing purposes.
  • Performs other related duties as assigned in support of owner, provider, and patient needs.

Required Skills/Abilities:

  • Servant heart who genuinely cares for people.
  • Excellent verbal and written communication skills with the ability to calmly negotiate challenging conversations with clients in crisis so they feel heard and cared for in these vulnerable moments.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Motivated problem solver capable of being a detective to find solutions when challenges arise.
  • Excellent independent time management skills with a proven ability to meet deadlines and multitask without becoming easily overwhelmed.
  • Proficient with Google Workspace Suite, medical scheduling and billing EHR systems, copy/fax/phone.

Education and Experience:

  • High school diploma or equivalent required.
  • Associate’s degree in office administration/medical billing or related field preferred.
  • Experience in Medical administrative support.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.

Schedule Requirements

  • Hours are Monday-Friday 8:30 AM-5 PM (with 30-minute lunch break and two 15-minute breaks)

Salary & Benefits:

  • Hourly, $18.00 - $24.00 (depending on experience)
  • Fully paid dental, vision, and $10K in life insurance for the employee.
  • Access to employee paid supplemental benefits such as additional life, critical illness, disability, and dependent coverage of these offerings.
  • 10 days (80 hours) of paid time off to use as you wish + holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Black Friday, Christmas Eve & Christmas Day).

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week


  • Dental insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Healthcare setting:

  • Private practice

Medical specialties:

  • Psychiatry


  • Monday to Friday
  • No weekends


  • Customer service: 1 year (Preferred)
  • Computer skills: 3 years (Preferred)
  • Medical administrative support: 1 year (Preferred)

Ability to Commute:

  • Grain Valley, MO 64029 (Required)

Work Location: In person