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Member Service Representative

Spokane City Credit Union
Spokane City Credit Union in Spokane, WA 99205
$19 - $23 an hour - Full-time

Location

Spokane City Credit Union in Spokane, WA 99205

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance

Full job description

Spokane City Credit Union (Small but Mighty) is looking for a Member Service Representative. We are seeking an individual who is service oriented, that will be responsible for processing financial transactions and assisting members in meeting their current and future financial goals through recommendation or referral of appropriate products.

The Member Service Representative is responsible for assisting members in meeting their current and future financial goals by setting up new accounts, processing members deposits, making loan payments, and completing other financial transactions. The individual will gather and share information with the member and the public about SCCU accounts, services, and offers. The position requires accuracy, sound decision making skills and the ability to prioritize work on a continual basis to ensure the needs of the member and SCCU are met in a timely manner.

If you have a high school education and at least two years’ experience working in financial institution in a member service function. Have a proven record of successful working in a team environment, with accuracy, attention to detail and sound decision-making skills, as these are required; you might be who we are looking for. To apply for this amazing opportunity, please apply via Indeed. No Walk Ins or phone calls please.

Job Duties

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Job Qualifications

  • High school education and at least two years’ experience working in financial institution in a member service function
  • Proven record of successful working in a team environment, with accuracy, attention to detail
  • Sound decision making skills
  • Experience using business software applications such as Microsoft Word
  • Meet the physical requirements of the job: sitting for long periods of time, ability to speak, hear and see, ability to operate a computer keyboard & mouse and phone, be able to lift up to 50 pounds.

Spokane City Credit Union offers extensive, fully-paid benefits to all employees who work 25 hours or more per week. The equivalent monetary value of the available benefits is approximately an extra $10+ per hour.

This is a full-time position, with 40 hours per week. The hourly pay will be based on the amount of relevant work experience, with $19 per hour for no to minimal experience and $23 per hour for highly experienced candidates.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Experience level:

  • 2 years

Physical setting:

  • Office

Schedule:

  • Monday to Friday

Work Location: In person