Member Service Specialist

Member Service Specialist

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Job Details

Level: Entry

Job Location: Rapid City, SD

General Purpose: Provide multiple services to members in the areas of member services and teller transactions.

Essential Duties/Responsibilities

• Assist members personally or by telephone; determine nature of the member's business and whether to transact the member's request or refer the member to the proper staff person.
• Perform teller, member service and lending functions daily as needed.
• Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect the Member Service function.
• Responsible for cash drawer, account for assigned cash, and accurately balance to the computer balance sheet. Sign on and off the computer, according to procedures.
• Responsible for opening, processing, and maintenance of all types of new accounts.
• Educate and inform members of all Aspen FCU products and services, and cross-sell when applicable. Make referrals when appropriate.

Other Duties/Responsibilities

• Maintain account accuracy by working various reports, workflows, and projects as requested.
• Perform vault teller duties as assigned.
• Perform other duties as may be assigned.

Job Knowledge

• Working knowledge of laws and regulations affecting teller, member service and lending transactions.
• Working knowledge of general ledger accounts pertinent to the department.
• Working knowledge of the credit union's products and services.
• Working knowledge of organization's policies/procedures and credit union's service philosophy.
• Working knowledge of safety and security programs for false alarms, robberies, bomb threats and extortion.
• Working knowledge of credit union's in-house computer system, Internet, and any relevant software programs.
• Working knowledge of opening and closing procedures.

Job Qualifications (Skills)

Aspen FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

• Vision: A sighted person to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork.
• Speech/Hearing: Ability to communicate verbally and in writing with staff, members, and vendors.
• Manual Dexterity: Ability to perform necessary computer-related input.
• Physical Mobility: Must be able to man teller window. Requires the ability to work flexible hours. Ability to carry bags of coins.

Job Qualifications (Ability)

• Ability to understand and follow complex written and oral instructions and disseminate that knowledge in a clear and understandable format to others.
• Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
• Ability to prepare and maintain confidential records and reports.
• Ability to produce a high volume of work in a timely manner that is accurate and of high quality. Ability to prioritize work. Ability to handle multiple tasks.
• Ability to analyze out of balance situations, statistics, and financial data, gather, assemble, correlate, and interpret facts and develop solutions.
• Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.

Job Qualifications (Education/Experience)

Job requires a high school level of language, math, and reasoning skills. Direct cash handling experience in previous positions with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.

Working Conditions

Material and Equipment Involved

· Multi-functional Device · In-House Computer System

· 10-Key Calculator · Currency Counter

· Coin Sorter / Roller · Drive-up Equipment

· Typewriter · Scanner

· Laminator · Cash Dispatch Machine/Cash Recycler · Instant Issue Machine

·Other Equipment as Needed

Work Environment/Physical Activities

Ability to handle fast-paced areas. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. Job does not have specific volume and pace of work standards except that the job requires that members be served in the timeliest manner possible. Job requires extensive member contact on a continual basis. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a degree of attention to detail.

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Employee Signature Date

Aspen Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, religion, national origin, physical or mental disability, veteran status, or any other status or condition protected by state or federal law. Aspen FCU will provide reasonable accommodation to qualified persons with a disability that substantially limits a major life activity, but who are otherwise able to perform the essential functions of the job.

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Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Credit union membership
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Loan assistance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person