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Member Services Assistant

Asheville Area Chamber of Commerce
36 Montford Ave, Asheville, NC 28801
Temporarily remote
$20 an hour - Part-time

Location

36 Montford Ave, Asheville, NC 28801

Benefits
Pulled from the full job description

  • Flexible schedule

Full job description

The Asheville Area Chamber of Commerce is a member organization of business and community leaders dedicated to building community through business by growing jobs, advocating for a business-friendly environment and helping businesses thrive.

PRIMARY FUNCTION:

Key responsibilities include greeting visitors to the Chamber offices, scheduling appointments with members for senior staff, preparing support materials for events and/or meetings; assisting with membership retention tasks; assisting with event logistics; recording volunteer hours; scheduling meeting rooms for groups that meet weekly, and management of member records in the database. This position is a contact for members and volunteers and is responsible for ensuring member satisfaction and providing quality customer service.

JOB DESCRIPTION:

· Schedules appointments for the Vice President of Member Services for new and/or upgrade membership discussions; pulls data or reports from the membership database and prepares support materials for these visits.

· Tracks attendance and prepares support materials as needed for events or meetings throughout the year.

· Prepares new member packets for the membership development staff to deliver to new members immediately upon joining.

· Conducts a variety of member retention tasks, such as emails, phone calls, to provide customer service and ensure member satisfaction. Monitors member benefits to make sure members are using them, including complimentary tickets to events, the opportunity to have display tables or banners at events, etc.

· Assists as needed to coordinate details and logistics for the Annual Meeting.

· Assists with planning, details and logistics for the annual WomanUP Celebration and WomanUP workshops, including scheduling WomanUP Committee meetings and recording discussion notes from these meetings.

· Schedules ribbon cutting events for members and publicizes them on the Chamber website, sends reminder emails to staff and Ambassadors, and attends these events to promote membership satisfaction and value received.

· Prepares the list of new members, upcoming Chamber events and Community Calendar events in the weekly e-newsletter.

· Accepts online member updates and manages member records in the database to keep information current and available for all staff.

· Prepares mailing labels for relocation package orders; sends subscriber lists twice a month to package sponsors

· Assists with a variety of tasks related to the Total Resource Campaign, including but not limited to record-keeping, producing sponsorship or trade agreements, coordinating caterings and set-up for team meetings, and picking up prizes or awards.

· Schedules meeting rooms as needed for Member Services staff.

· Maintains a manual of Standard Operating Procedures for the tasks performed by this position, updating as needed each year.

· Provides customer service over the telephone and in person, addressing customers’ needs and concerns in a timely, appropriate manner.

· Provides information and written materials to the public in accordance with Chamber procedures.

· Performs other duties as assigned.

JOB KNOWLEDGE:

Must have the ability to become extremely well versed on all Chamber events and sponsorships. Requires strong organizational, computer and customer skills, as well as knowledge of departmental policies and procedures (which would be learned on the job). Requires strong administrative skills to accurately maintain specified records, files and compile data to generate reports. Must be able to follow oral and written instructions, as well as the ability to use sound judgment and common sense in determining matters independently. Must possess excellent communication skills, both written and verbal, and the ability to establish and maintain effective working relationships with co-workers and the general public.

CONTACT WITH OTHERS:

Internal contacts include Chamber personnel and department directors. External contacts include local business, members of the Chamber, board members, volunteers and the public at large. All contacts for the purpose of exchanging or providing information require tact, courtesy and professional decorum. This position reports to Vice President of Member Services and also to Administrative Lead, Member Services.

CONFIDENTIAL DATA:

Has access to management discussions, inter-departmental communication, database, membership information and business inquiries which are considered confidential and would not be in the Chamber’s best interest to disclose.

RESPONSIBILITY FOR ACCURACY:

Computer entries and correspondence must be accurate and well maintained. Most data entry errors could be identified through proofing procedures.

SPECIFIC COMPUTER SKILLS:

Microsoft Office (Word and Excel) and Internet skills are required, as well as strong database skills.

MENTAL/PHYSICAL/VISUAL EFFORT:

The degree of concentration varies from slight to intense based on the work being performed. Position is subject to frequent interruptions, which require varied responses. While performing duties of this job, the incumbent is routinely required to stand, walk, sit, reach with hands and arms, talk and hear. Subject to occasional lifting and carrying of supplies weighing up to 30 pounds. Requires visual acuity, manual dexterity and good eye/hand/foot coordination.

RESOURCEFULNESS & INITIATIVE:

Follows and implements well defined policies and procedures. Initiative and resourcefulness are required to handle multiple projects simultaneously, assist potential clients to obtaining necessary information and accurately complete job assignments in a timely fashion.

ENVIRONMENT:

Works in a normal office environment with occasional local travel and exposure to traffic. During and for the remainder of the COVID-19 pandemic, this position is expected to be primarily a work-from-home / remote position. Initial training may be conducted in-person, with mask-wearing and other COVID-19-safe practices. This position is 8 hours per day, 3 days per week.

COMPENSATION:

This position of compensated at the rate of $20 per hour.

APPLICATION:

To apply, please submit your cover letter and resume.

AACOC provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or genetics.

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

  • Flexible schedule

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)
  • Administrative: 1 year (Preferred)
  • Database Administration: 1 year (Preferred)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • In person

Hours per week:

  • 20-29

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company's website:

  • www.ashevillechamber.org

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place