Membership Services Coordinator

Summary: Provide support with the daily operations within the Member Service Center. Performs core tasks associated with processing and maintaining individual memberships, rating renewals, customer service inquiries and all types of the Member Service Center cross-training processes.

This position requires working from 9 a.m. to 5 p.m. from Monday-Friday with one hour lunch. The typical work week consists of 7 hours per day, 35 hours per week. The position requires working on-site at the United States Parachute Association headquarters in Fredericksburg, VA. Remote work is not possible for this position.

Standard Membership Services Duties and Responsibilities include the following:

• Provide daily Member Service Center phone and floor coverage.
• Process memberships, subscriptions, donations, awards and other certifications.
• Ability to convert/redact/upload various documents.
• Retrieve and research missing archival information.
• Provide customer assistance regarding individual accounts and website navigation.
• Process pending orders, phone, email and postal notices.
• Print, prepare, process and ship membership cards, magazines and orders.
• Process returned mail and update address changes.
• Produce lists, reports, letters, labels, copies, scans, e-mails, faxes, and research as needed to perform core responsibilities.
• Perform other tasks as needed to assist with the fulfillment of all types of membership, subscription, license, ratings, non-dues income programs, upgraded magazine delivery service and donation e-mail, fax, phone, and postal inquiries.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

College and work-related experience preferred. Account management, CRM database and/or call center experience preferred.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Adobe Acrobat Pro, Microsoft Word; Microsoft Excel; and Microsoft Outlook, Microsoft 365, other CRM, Quadient experience a plus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 35 pounds.

For any inquiries, please contact Stephanie Seidel, Director of Membership Services.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: No less than 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 3 years (Preferred)
• Customer Service: 5 years (Preferred)

Work Location: In person