Motorcycle Technician

Ted's Motorcycle World
7 reviews
4103 Humbert Rd, Alton, IL 62002
$28 - $40 an hour - Full-time
Pay in top 20% for this fieldCompared to similar jobs on Indeed

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Licenses

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Job details

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Pay

  • $28 - $40 an hour

Job type

  • Full-time

Shift and schedule

  • 8 hour shift

Location

4103 Humbert Rd, Alton, IL 62002

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Paid time off

Ted's is looking to hire an additional two technicians to its team! We offer a competitive flat rate pay plan that improves as you become accredited through Harley-Davidson University (HDU), which is complimentary. Already a master technician by HDU? Then you'll start at $40 an hour.

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Result Areas

· Service Department Operations

· Customer Service

Major Duties and Responsibilities

1) Service Department Operations

· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.

· Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

· Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

· Accept work assignments from Service Writer/Manager.

· Request parts for the job as early as possible when needs become known.

· Perform service, repair and customization work in accordance to factory specifications.

· Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

· Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.

· After job is finished ensure proper completion and filing of paperwork.

· Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

· Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

2) Customer Service

· Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

· Keep customers’ vehicle cleaner that when it was dropped of.

3) Other Duties

· As assigned.

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all interactions with customers and employees.

· Be prompt and available for flexible scheduling.

· Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

· Focus on quality.

Qualifications & Job Requirements

· Completion of a factory authorized training program such as MMI Service School or equivalent work experience

· Current Motorcycle license.

· Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 30 days of hire. See list of required tools on page three.

Physical Demands

· The noise level in the work environment is usually loud.

· Requires the use of both hands.

· Frequently required to bend, stoop, crouch, reach, handle tools, and lift 75 lb. of material.

· Frequently requires the ability to balance and push a 700 lb. motorcycle.

Working Conditions

· Frequently works near moving mechanical parts.

· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or other airborne particles.

Job Type: Full-time

Pay: $28.00 - $40.00 per hour

Expected hours: 37 – 50 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Experience:

  • Mechanical Knowledge: 2 years (Required)

License/Certification:

  • Motorcycle (Required)

Ability to Relocate:

  • Alton, IL 62002: Relocate before starting work (Required)

Work Location: In person

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