Manager and Director of Movie Theater Operations

Job Overview:

The Southampton Playhouse, a newly restored 501(c)(3) nonprofit showcasing four state-of-the-art movie theaters, including an IMAX auditorium and a versatile space for events and live performances, is seeking an ambitious Operations Manager. This dynamic role involves overseeing daily operations, managing special events, and contributing to long-term strategic initiatives. Reporting directly to the Executive Director, the Operations Manager will engage in hands-on operational leadership while collaborating with the administrative, programming, and educational teams to support the Playhouse's mission as a vibrant cultural center.

Key Responsibilities Include:

• Oversee all aspects of the venue’s daily operations, ensuring smooth execution of movie screenings and live performances.
• Manage facility maintenance and functionality, including equipment like projectors, AV systems, and lighting.
• Handle escalated guest concerns and maintain exceptional customer service standards.
• Oversee film trafficking, including receiving, scheduling, and returning film content.
• Work closely with the Creative/Program Director to develop and implement the weekly film and event schedule.
• Collaborate with the Administrative Team to organize and support events, workshops, and programs that enhance community engagement.
• Coordinate logistics, staffing, and marketing efforts for educational events.

Staff Management:

• Recruit, hire, train, and manage theater staff, including box office, ushers, concessions, and event personnel.
• Develop and manage staff schedules to ensure adequate coverage for all events and operations.
• Conduct performance evaluations and oversee staff development and disciplinary actions as needed.
• Cultivate a positive, professional work environment that prioritizes teamwork and customer satisfaction.

Event Management:

• Collaborating with the Administrative team, work on the planning, organization, and running of events.
• Work with local businesses, sponsors, and community partners to secure support and participation in events.
• Ensure all special events are well-executed, including managing permits, vendors, and event logistics.

Community Engagement:

• Build relationships with local organizations, schools, and businesses to grow the Playhouse’s audience and expand its influence.
• Collaborate with the administrative team to work with local government to secure necessary permits and approvals for events and initiatives.
• Represent the Playhouse at community meetings and events to strengthen ties and partnerships, as needed.

Strategic Planning and Financial Oversight:

• Develop strategies to maximize operational efficiency and revenue.
• Monitor and manage budgets related to operations, programming, and events, ensuring cost-effectiveness.
• Identify opportunities for growth and implement solutions to meet organizational goals.

Qualifications:

• Adminstation experience of 2 years.
• Proven experience in theater operations management.
• Strong leadership and organizational skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal abilities.
• Experience planning and executing educational and fundraising events is a plus.
• Familiarity with film trafficking and movie theater programming.
• Proficiency in scheduling and operations management software (you will be trained).
• Flexibility to work evenings, weekends, and holidays as required.

Benefits:

• Competitive salary of $70,000/year.
• Comprehensive benefits package, including health insurance and paid time off.
• Opportunities for professional development and career advancement.
• Free movie tickets and discounts on concessions and merchandise.
• Onsite parking provided.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• Evenings as needed

Work Location: In person