Museum Specialist (Tour Guide)

Job Summary:

Museum Specialists guide tours through the exhibit spaces at Heritage Square, including the Rosson House Museum, greet visitors, answer questions, and perform cash register transactions for ticketing and retail. They also assist with the Foundation’s mission to provide an engaging destination in the heart of downtown Phoenix through education, preservation, events, and memorable experiences.

To perform this job successfully, an individual must be able to carry out their duties satisfactorily within the parameters set forth below. Other duties may be assigned. This position involves extensive training and research to learn the specific cultures, people, and artifacts associated with the Square, its residents, and historic Phoenix in general.

Duties and Responsibilities:

• Foster a positive, inclusive work environment through courteous, respectful, and helpful interactions (in person, on the phone, and in email) with visitors, volunteers, park partners, and co-workers.
• Interpret historic events and themes for a wide range of audiences.
• Perform tours at Heritage Square indoors and outdoors in a variety of conditions.
• Provide customer service in the museum store, selling tour tickets and merchandise, and handling financial transactions.
• Continuously review and research information needed to provide engaging and informative tours and programs.
• Maintain the cleanliness of the Visitor Center, the Museum Shop, Haustgen Exhibit space, and the Duplex Office.
• Maintain awareness of personal and visitor safety and report potential issues to the supervisor.
• Any other duties and functions that the supervisor might assign from time to time.

Qualifications

• High school diploma, GED, or some college education.
• Passion for working with the public and providing top-notch customer service.
• Excellent oral communication skills with a focus on inclusivity and respect.
• Willingness to learn, grow, and adapt in a dynamic and supportive environment.
• Creative mindset with strong analytical and problem-solving skills.
• Exceptional instincts for customer service and engagement.
• Experience with Point of Sale systems, customer service, and cash handling.
• Proficiency in Microsoft Suite, Google Suite, and social media platforms.

Physical Demands

• Verbal and auditory communication is necessary for giving tours
• Required to stand, walk about, and climb stairs 75% of the day
• Regularly required to work outdoors, sometimes in adverse weather conditions (heat, rain)
• Occasionally required to bend, stoop, kneel, or crouch, use hands and arms for reaching and grasping
• Occasionally required to lift and/or move up to 35 pounds (chairs, sales items, etc.).
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Hours may vary based on business need and are determined by the Deputy Director. Schedules require work on weekends, sometimes evenings, and occasionally holidays.

The noise level in the work environment is usually quiet but may become loud during high customer volume or special events. Work is usually performed indoors in a climate-controlled environment; however, occasional work may be performed outside under natural conditions (special events, etc.)

Travel

May occasionally be required to work at local off-site events and attend staff outings off-site.

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off
• Professional development assistance

Physical Setting:

• Office
• Outdoor work

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Every weekend
• Morning shift

Work Location: Hybrid remote in Phoenix, AZ 85004