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Network Technician II/Fiber Splicer

Highline Internet
Sidney, NE
Full-time
Responded to 75% or more applications in the past 30 days, typically within 13 days.

Location

Sidney, NE

Benefits
Pulled from the full job description

  • Tuition reimbursement

Full job description

Highline is committed to bringing the power of the internet to underserved communities across the United States – Our success results from a well-defined strategic vision combined with informed analysis. We empower our communities to thrive, with instant access to opportunities that come from fully participating in today’s digital world. We are looking for enthusiastic and committed individuals that are passionate to provide extraordinary customer service and become part of a supportive team that focuses on caring, positivity, and growing our family. See our website at www.highlinefast.com.

Job Summary:

Customer Service Excellence: All jobs carry with them an overriding responsibility to provide extraordinary customer service in terms of quality, timeliness, and assistance. A commitment to service excellence is expected of all employees as they perform their tasks.

General Summary: Installs, maintains, and services voice, video (CATV/IPTV) and broadband services (IP, PBX, UC), copper and fiber optic cable lines and protection devices (NID/ONT), subscriber loop carrier systems (DLC & DSLAMS), and customer-owned wiring, including home networking. May also diagnose and repair trouble in switching equipment, computers, transport equipment (TDM / Ethernet), wireless systems (PTP & PTMP), and emergency power sources (battery plants, standby generators, etc.)

Coordinates with other departments on service installations and changes necessary to update billing, plant facilities, and other company records. Completes all installation and repair-related forms and reports. This position assists with routine tasks associated with the Telco/customer LAN and computer systems.

Works with the Lead Network Technician and/or management to identify new revenue opportunities, develop, and implement marketing plans and strategies and informs (educates) community on products and services.

Duties/Responsibilities:

  • Aid in the training and development of Network Technicians I.
  • Increase Job Knowledge by supporting Network Technicians III with their duties.
  • Maintain a level of knowledge that would allow a timely installation and maintenance of systems, to adequately perform job duties in a timely and efficient manner.
  • Communicates effectively so complete and accurate records for the network may be maintained according to Company standards and procedures.
  • Installs and repairs all plant related infrastructure including but not limited to cable (copper & fiber), wireless, DLC/DSLAM systems, NIDS/ONT’s, modems, set top boxes, and customer owned inside wiring including home networking.
  • Performs copper and fiber splicing to NID / ONT devices and the main distribution frame at the central office.
  • Locates buried plant (copper and fiber)
  • Provides On Call support and responds to service affecting outages and emergency situations
  • Work is normally performed in all weather conditions, noise levels, hazardous conditions, and full range of outdoor and indoor work surfaces
  • Maintain a clean and secure environment of company assets and property
  • Maintain good attendance and appearance
  • Overtime may be required to meet project deadlines
  • Travel as necessary to meet demands of the business
  • Must have a valid (State) driver’s license and be insurable by Highline's insurance carrier. Background check will be performed.
  • Performs other related duties as assigned

Competencies:

  • Work is normally performed in all weather conditions, noise levels, hazardous conditions, and full range of outdoor and indoor work surfaces
  • Maintain a clean and secure environment of company assets and property
  • Maintain good attendance and appearance
  • Overtime may be required to meet project deadlines
  • Travel as necessary to meet demands of the business
  • Cable locates (Copper & Fiber)Her’s license and be insurable by Highline's insurance carrier.
  • Cable locates (Copper & Fiber)
  • Installation and maintenance of voice and data (DSL, ADSL, VDSL, EOC, FTTH) services including but not limited to cross connects at central office and service terminals, mainline cable service drops, NID, and inside wiring.
  • Installation and maintenance of video (CATV /IPTV) services, including but not limited to Coax Plant, VDSL, set top box provisioning and headend maintenance.
  • Copper and fiber splicing and maintenance including but not limited to cable preparation, color code identification, installation, and reentry of splice closures, splicing and grounding.
  • Coax splicing and maintenance including but not limited to operating test equipment (DSAM), cable preparation, installation and reentry of taps and amps, splicing and grounding
  • Operating service equipment including bucket truck, various hand tools, copper and fiber testing equipment (Greenlee, EXFO, OTDR, Power Meter, etc.) and copper and fiber splicing equipment (710, MS², Fusion Machine, Splicing Trailer).
  • Reading, interpreting, and maintaining documents such as cable records, plant maps, staking sheets, circuit diagrams and operating and maintenance instruction manuals.
  • Demonstrate basic engineering skills to include but not limited to performing site surveys and creating network / plant drawings to assist engineering, provide redlines post project completion, assign inventory and perform monthly inventory true-up.
  • Installation and maintenance of wireless Point to Point (PTP), Point to Multipoint (PTMP) (Cambium, Mercury, Trango, etc.,), WiMAX, network design, installation, and maintenance.
  • Obtain Tower Climbing Certification
  • Installation and maintenance of DLC /DSLAM systems (Adtran, AFC, Calix, Positron, etc.) relevant to the operations.
  • Installation and maintenance of Unified Communications Hosted Platform (ANPI /TOLY)
  • Installation and maintenance of PBX Systems
  • Installation and maintenance of TDM Circuits (PRI, DS1, DS3)
  • Installation and maintenance of Optical Circuits (OC3, OC12, OC48 etc.)
  • Installation and maintenance of IP delivery (Ethernet, Ethernet over Copper (EOC)

Knowledge: Demonstrate knowledge in the following areas:

  • Knowledge of telecommunications materials, supplies, and equipment relevant to the operations
  • Knowledge of company purchasing policies.
  • Knowledge of company products and services.
  • Knowledge of company policies and procedures.
  • Knowledge of company time reporting process and account codes

Abilities: Demonstrate ability in the following areas:

  • Ability to communicate with co-workers, customers, and various business contacts in a professional and courteous manner.
  • Ability to pay close attention to detail.
  • Ability to work independently and make sound technical decisions using information at hand.
  • Ability to effectively function as a team player.
  • Ability to organize and prioritize multiple work assignments.
  • Ability to multitask while maintaining a high level of attention to detail
  • Ability to communicate, both oral and written (electronic), in a professional and courteous manner
  • Ability to climb ladders and work at heights of 200 feet (Applicable to Wireless Operations)
  • Ability to work well with limited supervision

Experience and Education:

  • Must be performing similar duties to those of a Network Technician I, or display proficiency, knowledge, and ability from current or previous experience to the satisfaction of Management.
  • High School Diploma or GED
  • Two-year technical college degree (coursework) in electronics, fiber optics and telecommunications technology or equivalent telephony experience in the installation and maintenance voice, video, and data services over copper, fiber and wireless networks is strongly preferred.
  • Network + certification preferred
  • External Candidates may not have experience with the same equipment and systems used at Highline, but must be able to display to the satisfaction of Management that they possess the proficiency, knowledge, and ability of a similar depth and breadth as described in the list of requirements.

Physical Requirements:

  • Prolonged periods working outdoors
  • Must be able to pass pre-employment drug screen (and Random Selections)
  • Must wear Personal Protective Equipment and use safety equipment, as designated
  • Must be able to lift up to 50 pounds at times
  • May be required to work on-call or long hours in case of network malfunction.
  • Must be able to bend, stretch, kneel, and squat to perform repairs and inspections (Tower or pole climb may be required)

Job Type: Full-time

Benefits:

  • Tuition reimbursement

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • On call
  • Weekends as needed

Work setting:

  • In-person

Ability to commute/relocate:

  • Sidney, NE: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Experience:

  • Fiber splicing and testing: 1 year (Required)
  • Telecommunications: 3 years (Required)

License/Certification:

  • Driver's License (Required)

Work Location: In person