Office Associate

*This position requires the person to be fluent in English & Spanish*

ABOUT PUENTE

Puente’s mission is to fosters wellness and prosperity in the San Mateo County South Coast communities of Pescadero, La Honda, Loma Mar, and San Gregorio by promoting and advocating for equitable access to education, health, and economic security. Our vision is to carry out our mission until the South Coast is an inclusive and thriving community where people embrace diversity and equity.

POSITION SUMMARY: The position is based in Pescadero, CA, must work on-site Monday- Friday

The Office Assistant is the first point of contact for Puente. The Office Associate has a clear understanding of all departments to assess needs and direct program participants and visitors to appropriate departments. This position provides administrative support for the organization.

RESPONSIBILITIES

• Greet and determine needs of every visitor to Puente in person or by phone
• Triage visitors to the right department or person or resources
• Provide office support services to ensure efficiency and effectiveness within the Puente offices
• Provide administrative support to directors with documents as needed (copies, scanning, faxing, signatures, distribute) Check-in with supervisor to notify them of any special projects
• Pick up mail from post office and distribute mail internally
• Track interactions with participants in the front desk log and enter those efforts into Clarity on a weekly basis
• Assist in the planning and preparation of meetings and conferences; set up & clean up (only for internal staff purposes and for ED and PD)
• Assist Puente’s Executive Director and Executive Assistant as needed
• Efficiently order, maintain and keep organize an inventory of office supplies as needed, paper, water, coffee, bathroom supplies (takes inventory of other departments supplies).
• Responsible for maintaining admin shed organized
• Keep reception information updated including business cards, referral forms, application forms, program flyers etc. and reception space organized as directed by Executive Assistant.
• Maintain outdoor bulletin boards daily
• Assist donors regarding financial (fund development) and in-kind donations by reaching out to program director
• Maintain kitchen orderly and clean
• Other duties as necessary as required by supervisor, DOD (Director Of the Day) in absence
• Attend staff meetings, retreats, and other meetings as needed and participate in organizational events, including trainings, fundraising and program meetings
• Provide organizational support as needed
• Drive participants as needed for programming or organizational needs using Puente vehicles and/or personal vehicles
• Maintains confidentiality about participant’s personal information, cases and services as well as other situations as instructed by leadership
• Puente de la Costa Sur has the right to update job descriptions as needed to meet the needs of the organization

REQUIREMENTS & QUALIFICATIONS

• AA Degree OR three years of relevant professional experience
• Experience with in-person and over the phone customer service
• Able to handle complex situations semi-independently
• Problem solving skills
• Experience working in a hybrid environment, preferred
• Knowledge of the South Coast or experience working in a rural community, preferred
• Ability to work effectively as part of a culturally diverse team
• Availability to work some nights a week and occasionally on weekends
• Competent written and verbal communication skills in English and Spanish
• Competent skills with Microsoft Office products, including Word, Excel, Outlook and TEAMS
• Current California Driver’s License and ability to drive to work related functions in and around Pescadero, La Honda, Loma Mar, San Gregorio, Half Moon Bay and the Bay Area.
• Cultural competency to work with community members from diverse backgrounds, class and race

TELECOMMUTING

Telecommuting is defined as regularly working a full or partial workday remotely. Puente will regularly reassess remote work eligibility on a case-by-case basis based on organizational needs, employee performance, and employee's role. Full time employees may work remotely up to three (3) days per week, depending on program's needs. Part-time positions will be prorated to determine the total number of hours eligible for remote work.

VALUES

Puente’s values guide our staff, volunteers, and board members in all the work we do with our program participants as well as in our relationships with the broader community. Puente’s organizational values are Build Equity, Claim Justice for All, Be Transparent, Elevate Trust and Share Strength.

Job Type: Full-time

Pay: $27.25 - $38.15 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 3 years (Preferred)

Ability to Commute:

• Pescadero, CA 94060 (Required)

Ability to Relocate:

• Pescadero, CA 94060: Relocate before starting work (Required)

Work Location: In person