Office Support Specialist

Job Description (2 openings)

JOB FUNCTION: Under the general direction of the Program Services Manager, the Office Support Specialist carries out a wide range of tasks, related to the delivery of services to specific population groups, primarily low to moderate income persons.

Essential Duties and Responsibilities:

• Responsible for clerical duties which include, but are not limited to, answering the phone, copying customer information for applications, mailing, scheduling appointments, filing, tracking of applications, etc.
• Responsible for data entry and retrieval from the State of IL Computer System and other Agency computers
• Ability to learn various rules and policies governing the programs and/or services provided by the Agency
• Ability to navigate through the complexities of various program rules and assist customers through their application process for Agency provided services
• Take information and complete applications for assistance of all agency programs and provide outreach, overview, and referral services
• Delivery of assigned program services in accordance with Agency Vision, Mission, and Values and applicable program contracts, manuals, and guidelines
• Outreach – Provide information to the public as part of the Agency’s efforts for extending access to energy assistance programs for all potentially eligible clients
• Counseling – Provide energy related counseling and self-help tips to low-income clients, refer clients to other related programs such as housing assistance, weatherization improvements, job service, job training, and other program availability as determined by client needs
• Attend meetings/conferences at local, statewide, and/or nationwide as deemed necessary by the Executive Director
• Perform other functions as may be assigned

GENERAL KNOWLEDGE AND SKILLS REQUIRED

• Proficient knowledge of office procedures and protocol
• Ability to communicate effectively with persons of diverse socioeconomic backgrounds
• Ability to prepare written and oral reports, keep accurate records, maintain client confidentiality such as protection of customer personal identifiable information
• Strong organizational, communication, and computer skills
• Ability to create and maintain effective working relationships with co-workers, the general public, and State officials

The ideal candidate will possess the skills to handle large workloads, prioritize work, and multi-task efficiently.

QUALIFICATIONS

• A high school diploma or equivalency (some college preferred)
• Minimum of three years clerical/office experience at a job, or an equivalent combination of training and social service experience is preferred
• Must possess a valid driver’s license and have access to an automobile for work use

Tazwood Community Services Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Pay Range: $2,500.00 - $2,916.00 per month

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Location: In person - Pekin IL office

Job Title: Office Support Specialist

Job Type: Full-time

Pay: $2,500.00 - $2,916.00 per month

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Administrative support: 3 years (Preferred)

Ability to Commute:

• Pekin, IL 61554 (Required)

Ability to Relocate:

• Pekin, IL 61554: Relocate before starting work (Preferred)

Work Location: In person