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Online Sales Associate - Sports Supplements

EHPlabs
4.0 out of 5
Remote
Part-time, Full-time

Location

Remote

Full job description

Driving Sales Online and Service

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  • Work closely with the CEX and Online Sales team via the chat function (Gorgias / Whatsapp) to deliver first-class customer service and convert website visitors into customers
  • Provide accurate, empathetic and well-crafted responses to all enquiries and deliver first-class customer service
  • Actively drive sales conversion on the website, and assist customers with their online shopping experience to introduce them to relevant products and stack options for their fitness goals
  • Upselling all customer enquiries and providing key benefits and selling points where possible
  • Support customers through the Live Chat, Whatsapp, Email and Social Media Channels
  • Use Gorgias Customer Management System, Shopify Platform and the relevant warehouse management system to investigate customer order history and make updates to customer information and deliveries as required
  • Ensure you are logged into Gorgias Live Chat, WhatsApp and support email channel and social media replies simultaneously

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About you

  • A customer focused attitude
  • Great written communication skills
  • A knowledge and interest in sports supplements is highly desirable
  • Experience with online customer service
  • Team player with a strong attention to detail
  • Ability to multitask
  • Passionate about health and wellbeing
  • Flexibility to work as part of a 7 day roster

About EHP Holdings

At EHP Holdings we are about leading health and fitness through our ethos of ‘we rise by lifting others’. Our prefix 'EHP' stands for 'Empowered Human Potential' as we believe in empowering our community with the tools and vital information to make better-informed decisions leading to healthier, happier lifestyles.

Since our launch in 2012 we are proud to have positively impacted millions of people's lives through our industry-leading fitness supplements as well as our high-impact marketing through digital channels.

We are a team of passionate people who strive for continuous and never-ending improvement. To learn more about us (and meet our office dog Max), please visit our website: http://ehpholdings.com

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Part-time hours: 30-40 per week

Job Type: Part-time

Experience:

  • sales: 1 year (Preferred)

Work authorization:

  • United States (Preferred)

Work Remotely:

  • Yes

COVID-19 Precaution(s):

  • Remote interview process