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Operations Associate

Mountain Health
Mountain Health in Minneapolis, MN 55401
Hybrid work
$50,000 a year - Full-time

Location

Mountain Health in Minneapolis, MN 55401

Benefits
Pulled from the full job description

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Full job description

Position Summary

The Operations Associate provides general operations and administrative support to River Health. The Operations Associate presents a positive, professional image of River Health and provides exemplary customer service to patients. The position calls for adaptability, excellent interpersonal skills, strong computer skills, as well as sensitivity to confidential matters.

Required Qualifications and Skills

  • Bachelor's Degree
  • Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) and Google Programs
  • Strong verbal and written communication skills, both in person and online
  • Experience working with clientele in face-to-face, phone, and e-mail interactions
  • Ability to quickly learn and understand industry terms

Preferred Qualifications and Skills

  • Excellent customer service skills with attention to responsiveness
  • Strong organizational skills and attention to detail in performing routine tasks
  • Excellent time management skills
  • Effective user of different online communication and patient support platforms
  • Ability to work both independently and as a member of a team in a collaborative environment
  • Motivated, self-directed, and able to take initiative
  • Bilingual in English and Spanish, both written and spoken

Duties

  • Provide direct patient support including enrollment, responding to inquiries, scheduling and coordinating appointments, reconciling patient expenses, serving as liaison between virtual care providers and patients, and managing patient accounts
  • Provide operations and administrative support to overall organization including data entry and collection, monitoring administrative services, projects, requests, and timelines to ensure efficient operations, and evaluating, prioritizing, and implementing solutions to enhance member experience
  • Perform other related duties as needed and assigned

Location & Schedule

  • Hours: Full-Time. Work is performed Monday through Friday, 8:00 – 5:00 p.m. CST.
  • Location: This is a hybrid position that offers remote work and in-person work at our Minneapolis office.

Required Application Materials

  • Resume
  • Cover Letter
  • Skills Assessments

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Minneapolis, MN 55401: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What interested you in this position, and what skills, knowledge and abilities would you bring to it? How would your experience in other positions help you in this position?

Education:

  • Bachelor's (Preferred)

Language:

  • Spanish (Preferred)

Work Location: Hybrid remote in Minneapolis, MN 55401