Operations Manager

Scope and Responsibility:

The Operations Manager is responsible for overseeing and coordinating the efforts of multiple departments, ensuring smooth day-to-day operations, and driving organizational efficiency. This role will provide leadership, strategic direction, and operational support to the following coordinators: Special Events Coordinator, Office Coordinator, Marketing Coordinator, Fitness & Membership Coordinator, and Building & Operations Coordinator.

Duties:

• Organize and supervise an efficient administrative organization for the Association. Develop, review, analyze and implement operational procedures required to effectively manage day-to-day operations and implement board approved policies.
• Supervise and support the work of designated coordinators, ensuring alignment with organizational goals.
• Develop and implement operational policies, procedures, and best practices to enhance efficiency.
• Monitor department budgets, ensuring cost-effective allocation of resources.
• Collaborate with coordinators to plan and execute successful events, marketing campaigns, membership programs, and facility operations.
• Oversee facility management, maintenance schedules, and safety compliance.
• Evaluate program effectiveness through performance metrics and recommend improvements.
• Manage staff development, training, and performance evaluations for coordinators.
• Assist with crisis management and ensure risk mitigation strategies are in place.
• Serve as a liaison between senior leadership and operational staff, providing regular updates on progress and challenges.
• Responsible for preparation of department budget estimates and advising.
• Support board committees, as assigned.
• Participate in goal setting and long term planning as part of the Association’s professional management team.
• Responsible to follow all policies and procedures and outlined in the Hilton Head Island Recreation Association Personnel Manual.
• Maintain effective communication with management team members to promote cross departmental cooperation and effective management of intra-departmental activities.
• Accept special projects as assigned by Executive Director.

Certifications / Minimum Requirements:

• American Red Cross (or equivalent) CPR / First Aid / Blood borne Pathogens for Infants and\ Children
• Preferred Certification: Certified Parks and Recreation Professional (CPRP)

Specifications/Preferences

• Bachelor’s Degree in Recreation Management or equivalent
• Proficient with Microsoft Office suite
• Excellent organizational and problem-solving abilities.
• Experience managing budgets, logistics, and facility operations.
• Strong leadership and interpersonal skills with the ability to motivate and manage teams
• Strong written and verbal communication skills
• Valid Drivers' license with a clean driving record, background check required
• Proven ability to operate a variety of equipment including but not limited to; utility vehicles, must be able to safely operate and haul trailers
• Ability to lift up to 50 lbs and remain on feet for extended periods when needed.
• Must be willing to work a flexible schedule including weekends and holidays if necessary

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Professional development assistance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person