Operations Manager

Who you are

You are a person of integrity with a commitment to accountability and results. You have a passion for helping people achieve at their highest levels. You want to join a fast growing organization with a positive culture that values its employees and enables them to be the best version of themselves.

Who we are

A full-service physical security integration firm with nationwide presence. BrightWatch implements and supports the most innovative, enterprise cloud-controlled video, access control and alarm solutions available in the market today. BrightWatch helps end customers of all makeups overhaul their current physical security infrastructure to transition to a more scalable network-based AI solution.

BrightWatch’s success is fueled by our people, our customers and our passion for doing it right, every time.

As Operations Manager for BrightWatch you’ll be responsible for planning, organizing and oversight of all system install operations.

This includes:

• Scheduling and performing thorough site visits, creating detailed surveys and job estimates, reviewing internally prior to sales department presenting to the end customer
• Maintaining strong customer and contractor relationships, ensuring seamless job scheduling through organized coordination and communication
• Strategically planning all aspects of the job, pulling permits where needed, working with the Operations Coordinator for procurement of hardware & materials, and ensuring delivery dates align with project schedules
• Staging jobs, setting time frame expectations and keeping projects on track to completion and within budget
• Managing quality control
• Conducting post-project reviews and assessments
• Involvement with recruiting, training and management of new hires on the technical and support teams

What we look for in this role

• Bachelor’s degree (or equivalent experience in the field)
• Proven proficiency in management, project scheduling and working with cross-functional teams, with a minimum of 2 years in a similar role
• Industry certifications (PMP, CAPM, OSHA 10+)
• Familiarity with ERP software (Zoho is preferred), and the Microsoft 365 office suite.
• Expert in computer networks and physical security implementations
• Strong ability to interpret data, identify trends, and make data-driven decisions to optimize project execution
• Proven attention to detail, organizational and multitasking abilities
• Proactive and results-oriented mindset, the ability to identify opportunities for process optimization, cost savings, and efficiency gains

What we’ll accomplish together

• The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property. You’ll be a big part of getting it done. Every day.
• Our greatest strength is our people! In an atmosphere of inclusion and teamwork we all thrive. You’ll be a key member of the Team with an opportunity to foster an environment of efficiency, accountability and accuracy that will directly impact employee engagement and satisfaction and the bottom line.
• As a Leader, our Team will look to you for guidance and direction… you’ll be bringing up the best and brightest in the industry.
• Ensuring that all projects meet or exceed client expectations through your leadership you’ll have a direct impact on Customer Happiness.

Job Type: Full-time

Pay: $80,000.00 - $97,500.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Ability to Commute:

• Austin, TX 78704 (Required)

Ability to Relocate:

• Austin, TX 78704: Relocate before starting work (Required)

Work Location: In person