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Order Processing Specialist

PromoCentric
3.8 out of 5
Newmarket, NH 03857
$30,000 - $40,000 a year

Location

Newmarket, NH 03857

Full job description

Company Background/Description:

Founded in 2000, PromoCentric has grown to be one of the nation’s premier providers of promotional products. We develop, source and sell custom-branded, top-drawer merchandise worthy of the most important signature: Yours. We know your brand is your most powerful asset and, by extension, so is your logo. As a full-service promotional agency, we can optimize your marketing impact and ROI. With a national reach and global partnerships, we have access to an infinite selection of products at bulk purchasing prices.

Job Title: Order Processing Specialist

Job Summary: The Order Processing Specialist (OPS) provides great customer service that earns loyal relationships and profitable business. As a partner with our sales team, they offer exceptional sales support with their knowledge and personal attention. Together with their salesperson(s), they make a competitive team that is customer driven to generate repeat orders and new revenue streams.

The OPS works within our Order Flow System to manage orders efficiently and successfully. They develop supplier relationships, which provide extra support when needed. The OPS takes personal accountability for expediting shipments that meet or exceed our customer’s expectation.

The OPS must interface well with our sales representatives and suppliers to create profitable solutions and good feelings. They lead by example. Their actions and decisions encourage those who work with them to be dedicated to our vision, mission and values.

Job Responsibilities.

General Duties and Responsibilities:

  • Customer Care and Great Sales Support
  • Take charge of customer problems, vendor errors and shipping discrepancies by responding the same day with profitable solutions.
  • Communicate and escalate order issues before problems occur.
  • Develop and cultivate positive salesperson partnerships with proactive support and personal attention to show you care and reinforce you’re a team
  • Perform other duties as assigned by the President/Manager from time to time.
  • Process Submitted Orders Using Our Order Flow System Within 24 hrs
  • Review Submitted Orders for properly formatted artwork, completeness, accuracy, delivery timeline and acceptable margin. Any job that is found to be non-compliant should be returned to pending and the Sales Representative notified immediately by Job Tracker e-mail detailing the issue that must be resolved so job may be processed.
  • Create and Send Purchase Order (s) and Artwork to Vendor (s) (Alert Accounting and Sales Representative Immediately if unable to process an order due to Past Due Balance or Credit Limit Exceeded by Job Tracker e-mail)
  • Generate back-orders as needed
  • Edit Follow-up Date and Job Tracker with detailed notes as needed so anyone viewing the Job Tracker is well informed and understands current state of job.
  • Track Orders To Ensure On Time Shipping using the Job Tracker
  • Contact Vendor to confirm receipt of order/art and obtain expected ship date, tracking # or proof status and document in order tracker and manage Follow-Up Date
  • E-mail Order Acknowledgement to Customer once ship date provided by Vendor
  • Document tracking # including carrier and e-mail Shipping Confirmation to Customer immediately upon receipt
  • Properly schedule Follow-up Dates for special action orders (Critical or Critical Rush) to ensure on-time shipment and expedite or escalate as applicable.
  • Process vendor acknowledgments/proof approvals on the same day received.
  • Follow up with vendors for invoices within 48 hrs after an order has shipped so BI customer is billed in a timely manner and BI can take advantage of rebates by paying our vendors within outlined terms
  • Edit Purchase Order, Sales Order and Job Description Header as needed to match Vendor Invoice (i.e. Quantity and Cost) to ensure customers billed accurately, and repeat orders produced correctly.
  • Ensure Job Tracker is completed daily (i.e. no records found)
  • Product Knowledge and Supplier Relations
  • Build relationships with supplier reps
  • Review supplier catalogs and learns product knowledge to quickly provide product ideas and lead-time
  • Primary Interactions: Personal, phone and email contact with suppliers, Regional Sales Managers, Creative Department, Merchandising and Accounting.

Skills Needed/Qualifications.

  • Familiarity with Microsoft Windows and Office Suite (specifically Word and Excel.)
  • Strong written and verbal communication skills.
  • Ability to work effectively in both an individual and team setting.

Company Expectations. A successful candidate should be a motivated and professional self-starter that is able to maintain a quality oriented focus in a fast paced environment.

A successful candidate will have a solid work ethic, enjoys mastering their job so people will be comfortable relying on them, is looking to learn but is not afraid to ask questions.

Ideally, we are looking for a candidate that will come on as a CSR Associate and either stay on in that capacity or graduate to a career in sales as an Account Executive at PromoCentric.

Past Print, Promo or related experience is preferred but not required.

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

  • 401(k)
  • 401(k) Matching
  • Flexible Schedule
  • Health Insurance
  • Paid Time Off

Schedule:

  • Monday to Friday

Typical start time:

  • 9PM

Typical end time:

  • 7PM

Company's website:

  • http://www.promocentric.com/

Company's Facebook page:

  • https://www.facebook.com/PromoCentric

Work Remotely:

  • No