Order Processing Specialist

Overview
The Order Processing Specialists main functions are processing customer orders in a timely and accurate manner. This position involves working closely with the sales team and warehouse staff to ensure customer satisfaction and on-time delivery.

Responsibilities

• Ensure order accuracy by verifying with Sales, customers, reps, and other internal stakeholders.
• Maintain customer and order information within company systems.
• Maintain daily communication between HQ and production facilities to ensure alignment to schedule requirements.
• Report discrepancies in processes and plans that will impact order fulfillment.
• Collaborate with inventory management teams to ensure accuracy of material availability and lead times.

Major Tasks

• Process customer orders in company software using established guidelines and procedures.
• Provide regular updates to all necessary company stakeholders.
• Respond to customer inquiries and complaints responding appropriately and/or involving warranty services.
• Assist other team members with processing of information and tasks in Epicor and other company software systems.
• Other duties as assigned to meet business needs.

Skills

• Proficiency with ERP systems (Epicor), Warehouse Management System (WMS), Transportation Management Systems (TMS), and related software tools.
• Knowledge of supply chain management concepts including procurement, sourcing, vendor management, logistics, freight forwarding, and inventory control.
• Experience with warehouse operations including stocking procedures, materials handling, shipping & receiving processes.
• Familiarity with demand planning tools like MRPs and production planning methodologies.
• Strong organizational skills with attention to detail in order processing workflows.

Position Qualifications:

• HS diploma or equivalent
• Proficiency in MS Office products
• Excellent communication, organizational, and interpersonal skills
• Excellent attendance and time management skills
• Strong attention to detail and an ability to switch tasks quickly and frequently
• Customer Service experience
• Logistics, inventory, and order processing experience

This position will be based in Columbia, Missouri. Remote is not being considered for this role.

Compensation will be based on education and experiences.

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person