Outpatient Office Manager

Outpatient Office Manager

Full-time

KindMind Counseling – Rochester, MI

https://kindmindbh.com/

Who We Are

KindMind Counseling is an outpatient mental health therapy practice in Rochester and Clarkston, Michigan treating patients struggling with a wide variety of mental health concerns. Our mission is to alleviate the mental health epidemic by bringing greater mental healthcare access to a community that is so critically underserved, while also working to diminish the stigma surrounding mental fitness. We are committed to our patients and are dedicated to providing comprehensive, high-quality, and professional outpatient therapy that is centered upon our patients’ needs.

Responsibilities

We are seeking an Office Manager in our Rochester office to work alongside the Owner and Clinical Director. The responsibilities of the Office Manager include:

• Answering patient phone calls and returning voicemails
• Onboarding new patients
• Scheduling appointments in person and/or by telephone
• Collecting patient payments and managing outstanding balances
• Managing emails
• Communicating with billing team on claim matters
• Communicating with insurance companies on patient matters, as needed
• Greeting and managing patients and visitors; answering patients' questions
• Maintaining existing patient accounts by obtaining, recording, and updating patient information in Electronic Health Records system; managing administrative documentation as necessary
• Informing providers of patient issues, concerns, or other matters raised
• Assisting providers with administrative, non-clinical matters
• Attending team and one-on-one meetings
• Referring patients to outside resources when deemed appropriate
• Maintaining supplies and office cleanliness
• Such other activities and assistance as reasonably directed by the Company’s leadership

The Office Manager will be supported by the Owner and Clinical Director in executing these functions.

Qualifications

1. Associates or Bachelor’s degree (required)

2. Medical or behavioral health administrative experience (preferred)

Skills

• Proficient with standard office technology (email, phone, computer, Word) and the ability to learn and use an Electronic Health Records system
• Willing to learn and be receptive to training and constructive feedback in an effort to develop autonomy and work independently
• Strong sense of professionalism
• Ability to multitask when needed and capable of working with interruption
• Capable of exhibiting strong interpersonal skills, compassion, and “emotional intelligence”
• Willing to adapt to change
• Excellent written/verbal communication, time management, and organizational skills
• Ability to improvise, exhibit resourcefulness, and problem-solve effectively
• Prioritization skills

More About Us

KindMind Counseling is revolutionizing the therapy industry by taking a far less conventional approach than most. Our mission is to break down the barriers of access to mental healthcare, destigmatizing mental fitness, and most importantly, alleviate the mental health epidemic in our community. We are committed to our clients and are dedicated to providing comprehensive, high-quality, and professional outpatient therapy that is centered upon each individual clients’ needs. The first step to success is to make our clinicians career as painless as possible. Our practice is designed to eliminate the ongoing challenges that therapists commonly face on a day-to-day basis so that they can focus their efforts on what’s most important as a clinician and less on administrative work. Our team provides centralized scheduling, billing/collections, marketing, insurance credentialing, and many other admin duties so that our therapists can spend their time helping patients and living out our mission. KindMind’s goal is to make our clinicians career as seamless as possible while also providing a competitive compensation structure, strong clinical support, innovative technology solutions designed for ease of communication and documentation, and above all, an incredible balance between professional and personal life by lifting all the tedious, time-consuming administrative burdens off their plate. We believe that removing these daily barriers helps our clinicians to not only be happier with their career, but to also provide higher quality care for our clients.

Compensation

• Highly competitive hourly wage
• PTO
• Health insurance benefits (medical + vision)
• Bonus potential

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• Bachelor's (Required)

Ability to Commute:

• Rochester, MI 48307 (Required)

Work Location: In person