Bilingual Call Center Representative (Remote Position)

Job description

MUST LIVE IN THE STATE OF MARYLAND ONLY!

Hiring Bilingual Candidates (English/Spanish only) Immediately!

This is a work from home position!

YOU MUST HAVE 1 YEAR MINIMUM CALL CENTER EXPERIENCE.

Experienced Call Center Representatives- No Sales

Currently seeking a Call Center Representative to fill a position with an inbound call center in MD. The ideal candidate should have at least 1 year of Call Center experience and will be passionate about providing an ideal customer experience.

Responsibilities of the Customer Service Associate

• Answer inbound phone calls and give information regarding state programs.
• Update customer and account information as needed.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Handle general customer inquiries and feedback.
• Perform other call center duties as needed.

Requirements of the Call Center Associate

• High school diploma or equivalent
• Minimum 1 year of Call Center experience
• Ability to understand customer needs and find the best solution to customer problems
• Strong verbal and written communication skills
• Strong interpersonal skills and the ability to engage and interact well with others
• Company will supply equipment
• Ability to problem solve, prioritize and multi-task
• Must be flexible, reliable and available for occasional overtime as needed
• Highspeed internet must be provided

Training Hours:

9:30am to 5pm Monday- Friday - 2 weeks

Work Hours:

Full-Time work schedule

Shift bidding system for schedule

Work Location:

• One location

Work Remotely

• Yes

Job Types: Full-Time, Contract

Pay: $18.00 per hour

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Schedule:

• Day shift
• Monday to Friday

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Remote