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Bilingual Call Center Representative (Remote Position)

Symphony Placements
3.5 out of 5
Baltimore, MD
Remote
From $18 an hour - Full-time

Location

Baltimore, MD

Benefits
Pulled from the full job description

  • Work from home

Full job description

Job description

MUST LIVE IN THE STATE OF MARYLAND ONLY!

Hiring Bilingual Candidates (English/Spanish only) Immediately!

This is a work from home position!

YOU MUST HAVE 1 YEAR MINIMUM CALL CENTER EXPERIENCE.

Experienced Call Center Representatives- No Sales

Currently seeking a Call Center Representative to fill a position with an inbound call center in MD. The ideal candidate should have at least 1 year of Call Center experience and will be passionate about providing an ideal customer experience.

Responsibilities of the Customer Service Associate

  • Answer inbound phone calls and give information regarding state programs.
  • Update customer and account information as needed.
  • Respond promptly to customer needs.
  • Solicit customer feedback to improve service.
  • Handle general customer inquiries and feedback.
  • Perform other call center duties as needed.

Requirements of the Call Center Associate

  • High school diploma or equivalent
  • Minimum 1 year of Call Center experience
  • Ability to understand customer needs and find the best solution to customer problems
  • Strong verbal and written communication skills
  • Strong interpersonal skills and the ability to engage and interact well with others
  • Company will supply equipment
  • Ability to problem solve, prioritize and multi-task
  • Must be flexible, reliable and available for occasional overtime as needed
  • Highspeed internet must be provided

Training Hours:

9:30am to 5pm Monday- Friday - 2 weeks

Work Hours:

Full-Time work schedule

Shift bidding system for schedule

Work Location:

  • One location

Work Remotely

  • Yes

Job Types: Full-Time, Contract

Pay: $18.00 per hour

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Call center: 1 year (Required)
  • Customer service: 1 year (Required)

Work Location: Remote