Part Time Project Manager

About Us

ChangingSpaces is a professional move management company based in Atlanta, GA. ChangingSpaces provides a full spectrum of services for anyone needing assistance with the challenging process of moving. Older adults and their families often need help transitioning to smaller spaces such as condominiums, independent living communities, apartments, or assisted living facilities. Upsizing carries many of the same tasks and for full time working professionals or families who do not have time to handle the details.

Our services include designing floor plans, sorting, packing, moving, unpacking, and resettling our clients into their new homes. We organize, repurpose spaces, help eliminate furnishings families no longer need and have a very deep resource list we have spent the last 12 years collecting.

Our team is based in the metropolitan Atlanta area and is composed of individuals who are driven, empathetic, and skilled in direct but compassionate communication. We take care of our clients and each other, and we value a great attitude above all else. We are looking for a compassionate, driven individual who has a desire to be a part of a family- focused team.

Project Manager Role

• Initiates and maintains communication and relationships with communities and vendors to facilitate project activities.
• Plans, directs, and budgets all activities concerned with the client project.
• Manages and coordinates projects and oversees organization, scheduling, and implementation with our team from beginning to end.
• Manage client needs as the responsibilities and action items for each client are identified

Responsibilities:

• Supervises Team Members on assigned projects.
• Establishes relationships with clients before, during and after project completion.
• Communicates with client upon project assignment to understand client needs.
• Assists clients in making decisions that meet their objectives and communicate the project plan and timeline to them.
• Understands project objectives. Establishes a customized plan that will meet the needs of our client by using the Project Checklist as a guide.
• Provides leadership for the client and to the team members.
• Is accountable for client timeline, requests and delivering on the core values of ChangingSpaces.
• Meets financial and scheduling objectives by forecasting requirements, preparing and managing estimates verses actual budget, analyzing any variance and initiating corrective action if needed.
• Initiates and maintains communication and relationships with communities and vendors to facilitate project activities in alignment with account strategy.
• Prepares for projects by reviewing client file and team notes. Addresses any issues or special needs in advance. Manages client requests with community sales team, community resources and outside vendors.
• Interprets and explains project plans (in advance) to project team member needs.
• Assigns individual responsibilities to each Team Member according to their knowledge and experience.
• Ensures that adequate supplies and materials are available to the Project Team to complete the project.
• Provides supervision and guidance to all assigned staff.
• Trains new and existing Team Members and provides feedback /coaching to ensure Team Members provide the best possible service to clients.
• Addresses unexpected issues as they occur.
• Maintains confidence and composure (calm under pressure) to assure the client that we will reach a solution.
• Implements solutions that are appropriate to the client’s needs and ensure that issue is resolved.
• Utilizes required Project Checklists and other tools to ensure that all project activities are completed successfully.
• Completes administrative requirements in a timely manner.
• Updates job knowledge and understanding by participating in educational opportunities.
• Attends Project Manager Meetings to receive up to date training and information to communicate effectively to Team Member staff.
• Manages all potential assignments associated with full service move management including floor planning, downsizing, clear-outs, organization, etc.
• Accepts ownership and is willing to accomplish new and different requests in order to explore and deliver value added services and opportunities.

Experience:

• 3+ years experience working in automated office environment
• 3+ years experience with coordinating projects
• Intermediate knowledge of Microsoft Office applications
• Excellent phone etiquette

Skills

• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Ability to lead a project from start to finish
• Ability to support and collaborate with Operations Manager
• Expert level written and verbal communication skills
• Strong decision-making ability and attention to detail
• Ability to provide excellent customer service to clients in a wide range of demographics

Availability: reside in Metro Atlanta

• 4+ days per week (Mon – Fri), Start 8:00/9:00am
• Typical week 20-29 hours

Job Type: Part-time

Pay: $30.00 per hour

Expected hours: 25 – 30 per week

Experience level:

• 3 years

Schedule:

• Monday to Friday

Application Question(s):

• Ability to commute to job site at least 3-4 days/week

Experience:

• Customer relationship management: 3 years (Required)
• Project Management: 3 years (Required)

Work Location: Hybrid remote in Sandy Springs, GA