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Parts Associate / Full or Part Time

Iron Valley Harley-Davidson
3091 Lebanon Rd, Manheim, PA 17545
$15 - $18 an hour - Full-time

Location

3091 Lebanon Rd, Manheim, PA 17545

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off
  • Profit sharing

Full job description

WE NEED THE APPLICANT TO HAVE:

  • Outgoing personality
  • Exceptional customer service skills
  • One to Five (1-5) years retail experience
  • Automotive or Motorcycle Parts Room experience preferred
  • Reliable transportation to dealership
  • OUR BENEFITS PACKAGE INCLUDES:
  • Competitive Wages
  • 401(k)
  • Paid Vacations
  • Medical Insurance
  • Profit Sharing & More!
  • SUMMARY DESCRIPTION

Position requires management of employees and operations of the Parts & Accessories department.

KEY RESULT AREAS

  • Parts Department Operations
  • Management
  • Customer Service

MAJOR DUTIES AND RESPONSIBILITIES

PARTS DEPARTMENT OPERATIONS

  • Set-up and maintain a smooth running, efficient P&A department.
  • Ensure P&A personnel are well trained and available when needed.
  • Ensure the needs of the service department are being met.
  • Review all stock orders to ensure a fast-moving balanced inventory of Parts & Accessories.
  • Maintain enough quantities of stock to support demand and acceptable inventory turn ratio.
  • Assist staff when needed.
  • Supervise and maintain an accurate up-to-date inventory management and control system.
  • Become familiar and efficient with all phases of the computer system required for service & parts management
  • Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
  • Ensure employees keep a clean and orderly department.
  • Generate and review Inventory reports from Dealer Information System.

MANAGEMENT

  • Employ sound management practices to ensure parts department contributes acceptable levels of gross and net profit.
  • Maximize return on investment of parts inventory.
  • Grow the volume of P&A sales.
  • Maintain budgeted revenue and expense objectives.
  • Develop advertising and promotional campaigns for merchandise.
  • Provide reports to Dealer Principal or General Manager, as requested.
  • Develop monthly and annual objectives for the department in collaboration with Dealer Principal or General Manager.
  • Attend training sessions to keep current with P&A merchandising and inventory control issues. (P.A.C.E., HDU, etc.)

CUSTOMER SERVICE

  • Provides superior customer service to both internal (Service Department) and external customers.
  • Greet customers immediately, in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, or new merchandise to staff and customers. Estimate length of time to receive any back-ordered parts and clearly communicate it to customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
  • Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Superior Customer Service.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 24 – 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift

Ability to Relocate:

  • Manheim, PA: Relocate before starting work (Required)

Work Location: In person