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Patient Access Lead - Days

Mountain Lakes Medical Center
2.5 out of 5
162 Legacy Point, Clayton, GA 30525


162 Legacy Point, Clayton, GA 30525

Pulled from the full job description

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Full job description

Job Summary

The Patient Access Lead is responsible for high-level daily supervision of the hospital's Patient Registration areas, inpatient and outpatient. Duties include guidance and coverage for employees and direct oversight for ongoing staff training and education. Works closely with Revenue Cycle Manager. The goal of this position is high quality service for patients and accuracy of information affecting both pre and post visit services.


1. Ensures HIPPA and compliance is followed

2. Ensures accuracy and completeness of daily registrations to include correct patient demographics, insurance and referring provider

3. Ensures a high level of quality service provided to patients to ensure patient has an excellent experience

4. Responsible for staffing and coverage in all Patient Access areas

5. Responsible for staff development, including training, reviews of progress and communication of findings

6. Monitors and audits all Patient Access processes pertaining to department policies & procedures

7. Monitors scheduling interaction and performance with physician offices and patients to ensure accuracy and professionalism

8. Offers guidance to staff with collections

9. Ability to problem solve appropriately and independently


1. High School Graduate or Equivalent ALONG with at least an Associate's Degree - Bachelor's Degree preferred.

2. Previous supervisory experience preferred and experience in patient registration and staffing required.

3. Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.

4. Analytical ability required to evaluate processes and to recommend improvements as necessary

5. Excellent oral and written communication skills to work with patients, physicians and staff

6. Committed to continuous training and education of staff to develop a team of excellence


1. Ability to sit, walk or stand for long periods of time

2. Normal or corrected hearing and vision

3. Ability to read and write effectively in English

4. Ability to effectively communicate with employee’s physicians and office staff, patients, and visitors

5. Ability to remain calm under stress

6. Reaching and bending, including reaching above shoulder height

7. Ability to lift a minimum of 50 pounds

Job Type: Full-time


  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • Day shift

Ability to Relocate:

  • Clayton, GA 30525: Relocate before starting work (Required)

Work Location: In person