Patient Access Representative

As a part of Nutex Health, one of our newest locations will soon be opening in the West Little Rock area, and we are excited to welcome a detail-oriented and patient-focused Patient Access Representative to join our growing team. This is a great opportunity to be part of a brand-new facility while helping create an exceptional patient experience from the very first interaction.

Shifts available: 12-hours; Day or Night shift

The Patient Access Representative (PAR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

Qualifications required

• High School Graduate or equivalent
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

Essential Job functions and responsibilities

1. Front Desk Operations:

• Greet patients and guests with a cheerful demeanor
• Determine necessary services and direct patients accordingly
• Collect demographic information and ensure proper signatures for billing accuracy
• Maintain logs of patient information and manage phone inquiries professionally
• Manage office supplies and maintain a clean and welcoming environment

2. Financial Responsibilities:

• Collect payments via cash, checks, and credit card for co-pays and account balances
• Maintain an accurate financial ledger and perform daily reconciliation of patient accounts

3. Facility Cleanliness:

• Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms

4. Communication Skills:

• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values

5. Professional Development:

• Attend monthly staff meetings and engage in performance improvement activities

6. Other Duties:

• Assist management with additional tasks or projects as assigned

Nonessential Job Functions

• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required

Job Competencies

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
• Occasional: Climbing, Kneeling, Distinguishing colors
• Rarely: Exposure to electric shock and confined spaces

Incentives:

• Work-Life Balance
• Concierge-Style Environment
• Low Acuity / Private Commercial Patients
• Great Culture

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Medical Specialty:

• Emergency Medicine
• Primary Care

Experience:

• Patient Access Rep: 2 years (Required)
• Hospital / Clinic Setting: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person