Patient Access Representative
Location: Aurora and Louisville, CO, both willing to support Westminster location.
Company: Axis Integrated Mental Health
Job Type: Full Time
Work Setting: On-site
Competitive Salary: $20.00 - $23.00 per hour
Employee Benefits Include:

• 401K plan plus match
• Paid time off (vacation and sick leave)
• Comprehensive medical, dental, and vision insurance
• Complimentary Denver Botanic Gardens Membership
• Flexible Schedules: 8 hour shifts

Do you have a growth mindset?
Are you looking for a mission driven organization to be a part of?
Would you like to be a part of a team that will support your growth?

About Axis Integrated Mental Health

Axis Integrated Mental Health is an award-winning, mental health clinic that goes beyond standardized pharmaceutical approaches to mental health to deliver the highest standard of mental health care. We drive real change in Colorado's mental health landscape by taking the complexity of mental health treatments and combining them under one roof to make it easier to get well sooner. Our commitment to philanthropy and advocacy also differentiates our clinic and delivers healing to whole communities, not just individuals.

Mission

Our mission is to provide compassionate, innovative, and accessible mental health care that empowers individuals to overcome challenges and thrive. We are dedicated to delivering cutting-edge treatments, fostering inclusivity, and breakdown mental health stigma and transforming lives.

Vision

Improve mental health care for everyone.

Core Values

To achieve our mission and vision, Axis Integrated Mental Health has identified PEACE as our core values:

• Proactiveness: We provide empathetic support tailored to the individual needs of each client.
• Excellence: Strive for precision, commit to quality, and focus on timeliness.
• Authenticity: Be genuine in your interactions with patients and colleagues. Listen actively and be impeccable with your actions and words.
• Curiosity: Be a lifelong learner and seek to understand before judging.
• Empowerment: We work together with clear, respectful communication to empower each other to do the right thing and hold ourselves and each other accountable.

Position Summary

The Patient Access Representative plays a vital role in delivering exceptional patient service and ensuring smooth access to mental health care services. This position includes managing patient intake, processing registrations, verifying insurance, and supporting various administrative tasks. Additionally, the role involves maintaining accurate records in the customer relationship management (CRM) system to optimize patient communication and service coordination across all clinic locations, as well as through telehealth services.

Roles and Responsibilities
Stewardship

• Validate insurance coverage and confirm eligibility before services. Secure pre-authorizations when necessary.
• Maintain patient records in compliance with HIPAA regulations. Manage medical records release requests.
• Maintain accurate and up-to-date records in the CRM system, ensuring all patient interactions, follow-ups, and appointment details are logged.
• Work closely with the operations team to streamline processes and improve overall efficiency.

Customer Experience

• Act as the first point of contact, offering clear and compassionate information regarding services offered.
• Assist patients in-person, over the phone, or through electronic communication.
• Create a welcoming environment for patients, addressing concerns promptly and professionally to enhance the patient experience.
• Collect co-pays, explain fees, and process payments. Inform patients about costs associated with services like ketamine therapy, transcranial magnetic stimulation (TMS), and other mental health treatments.
• Coordinate, manage, and schedule patient appointments across in-clinic and telehealth services. Provide guidance on required documentation and visit preparations.
• Build and maintain strong relationships with clients to ensure satisfaction and long-term retention.

_ Technical Performance and Precision_

• Collect, verify and update patient information, including demographic details, medical histories, and insurance data, ensuring accuracy in all entries.
• Maintain accurate and up-to-date records in the CRM system, ensuring all patient interactions, follow-ups, and appointment details are logged.
• Use a CRM platform to streamline patient communications, improve response times, and track appointment statuses.

_ Learning and Professional Growth_

• Keep current with changes in healthcare regulations, insurance policies, and mental health treatment options (e.g., ketamine therapy, TMS).
• Share insights, experiences, and best practices with team members to foster collective learning and improvement in patient care.

Essential Skills and Abilities

• Communicate clearly and compassionately with patients, ensuring they feel informed and supported.
• Demonstrate strong organizational skills to manage appointments, patient information, and insurance processes efficiently.
• Ensure accuracy and attention to detail in collecting and managing patient information and financial transactions.
• Excellent communication skills, both written and verbal.
• Effective problem-solving abilities.

Qualifications
Education and Experience

• High School Diploma or equivalent required; some college education in healthcare or administration is preferred.
• At least one (1) year of previous experience in healthcare registration, customer service, medical billing, or CRM management is required.
• Familiarity with Electronic Health Record (EHR) systems such as Epic is preferred.
• Experience working in a fast-paced environment, with the ability to handle multiple tasks efficiently.
• Excellent organizational abilities with attention to detail.
• Strong communication and client relationship management skills.
• A patient-centered approach with high levels of empathy.

Technology Requirements

• Proficiency with Electronic Health Records (EHR) and telehealth platforms preferred.
• Competence in using Microsoft Office applications (Word, Excel, Outlook) and CRM platforms for documentation and communication.

Travel

• Local travel between clinics may be required.

For immediate consideration submit your resume to Antoinette Batts, Senior Recruiter at abatts@hranew.com.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Medical Specialty:

• Addiction Medicine
• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you be able to reliably commute to Aurora, CO 80012 or Louisville, CO 80027 for this job? Willing to commute to Westminster, CO 80031 as well if needed?

Education:

• High school or equivalent (Required)

Experience:

• healthcare registration, customer service, medical billing: 1 year (Required)

Work Location: In person