Patient Access Representative (Part-Time)

Overview

Royse City ER & Hospital, a Nutex Health facility, is seeking a detail-oriented Patient Access Representative (PRN) to join our team! The Patient Access Representative (PAR) is responsible for greeting patients or guests in a friendly and courteous manner. The PAR is also responsible for the check-in and check-out functions by obtaining accurate patient demographic information, financial information, and insurance information, obtaining necessary signatures, and collecting co-pays. The PAR must maintain a neat, professional appearance and an organized work area.

Role Type: Part-time

Duties

• Demonstrating positive relational skills to greet the patient and guests at the Emergency Center
• Obtains demographic information from either the patient, family member, or friend. Obtains all signatures and financial data to ensure accurate and efficient billing on the patient’s account
• Answer phones, take accurate messages, direct callers to appropriate individual, and log into the message book keeping an accurate logs of patient information
• Demonstrates knowledge and respect of patient’s right to privacy and protection of patient confidentiality
• Maintains patient safety and privacy at all times, including assisting patients in and out of vehicles and transporting patients as needed, as well as responding with basic life support if necessary
• Maintain organized patient records in compliance with privacy regulations and clinic policies
• Assist with patient restraints and maintain precautions; collect, report, and document data related to patient needs/emergencies and unusual patient and family behavior
• Collects cash, checks, and credit card payments for emergency department co-pays and payments on accounts, maintaining an accurate financial ledger. Responsible for daily reconciliation of patient accounts
• Participates in maintaining the overall cleanliness of the facility, including but not limited to sweeping, vacuuming, and mopping floors, cleaning restrooms, and maintaining a clean lobby
• Communicates with patients, families, physicians, and other department personnel and peers accurately, courteously, and professionally according to the Emergency Center’s core values and basics of customer service

Qualifications

• Patient Access Rep: 2 years (Required)
• Hospital / Clinic Setting: 1 year (Required)
• Previous medical registration/admission in an emergency department setting is preferred
• High School Graduate or equivalent
• Able to communicate in English verbally and written
• Previous medical registration/admission in an emergency department setting is preferred
• BLS Certification

Work Location: In person