Patient Registration Associate - PRN

Mountain Lakes Medical Center
2.5 out of 5
162 Legacy Point, Clayton, GA 30525

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Job details

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Job type

  • Part-time

Shift and schedule

  • Weekends as needed
  • Monday to Friday


162 Legacy Point, Clayton, GA 30525

Full job description

Registration Associates are non-clinical healthcare professionals who guide our patients through the simple temporary registration process and help our patients to overcome obstacles they face in accessing or receiving treatment. They work in a variety of settings within our facility. These include, but are not limited to: Emergency Department, Radiology, Infusion, OR, and Surgical/Medical Inpatient Units.


  • Greeting patients as they arrive into the various units of the facility.
  • Entering the name and date of birth into the EMR accurately
  • Printing an armband and verifying the 5 rights of the patient.
  • Registering patients within the appropriate departments.
  • Verifying Insurance, Co-pays and deductibles.
  • Collecting insurance deductibles, coinsurance or co-pays from patients.
  • Facilitating patients ease of access into various departments.
  • Coordinating and facilitating patient care and communication with Physicians, Nurses, Radiology technicians, laboratory personnel, business office staff, environmental staff and security.
  • Answering phones and triaging messages to the various departments.
  • Utilize a professional, courteous tone of voice in all communication with patients, hospital staff and community contact.
  • Work with law enforcement personnel to facilitate patient care within the various units.
  • Coordinating appointments/surgical procedures/outpatient procedures with community providers to ensure timely delivery of diagnostic and treatment services.
  • Maintaining communication with patients, survivors, families, and the health care providers to monitor patient satisfaction with their care experience.
  • Ensuring that appropriate medical records are available at scheduled appointments by contacting the medical records department when a patient makes the request.
  • Arranging language translation or interpretation services.
  • Facilitating financial support and helping with paperwork.
  • Facilitating linkages to follow-up services by connecting the patient’s needs with the call center and/or other services.
  • Associate degree preferred. High School diploma, required.
  • Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.
  • Analytical ability required to evaluate processes and to recommend improvements as necessary
  • Good oral and written communication skills to work with patients, physicians and department staff
  • Ability to handle confidential and sensitive information
  • Ability to communicate effectively on the telephone
  • Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds
  • Ability to handle an “collections” environment: work quickly and multi-task
  • Ability to exercise good judgment to handle calls appropriately
  • Ability to demonstrate good customer service required.
  • Ability to communicate rules on indigent and poverty guidelines
  • Ability to communicate the amounts due to the patient for services rendered
  • Ability to collect monies and post to accounts
  • Ability to communicate with a patient face to face
  • Able to lift a minimum of 25 pounds
  • Sitting both at short intervals and for long periods of time
  • Ability to read and write effectively in English
  • Ability to communicate with employees, physicians, office staff, patients, and visitors
  • Ability to remain calm under stress
  • Walking, reaching stooping and bending
  • Excellent communication skills, including listening, speaking and writing.
  • Demonstration tact and proficient conflict resolution.
  • Team member and independent work skills.
  • Mature and professional judgment with the ability to make accurate and timely decisions.

Job Type: Part-time


  • Monday to Friday
  • Weekends as needed

Work Location: In person

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