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Patient Services Associate- Dental Receptionist

Serve the People Community Health Center
3.9 out of 5
1206 E 17th St, Santa Ana, CA 92701
From $18 an hour - Full-time


1206 E 17th St, Santa Ana, CA 92701

Pulled from the full job description

  • Health insurance
  • Life insurance
  • Vision insurance

Full job description

Urgently Hiring

At Serve the People Health Care Center (STP) our mission is to provide quality care to the neediest populations regardless of background and to do so with love, compassion and generosity.

We are looking to board a passionate bilingual Dental Receptionist sensitive to disadvantaged and vulnerable populations for our Dental Clinic. As a Receptionist, you will be the first point of contact for our company. The Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality and ethical standards.


· Answers telephones and greeting patients and visitors.

· Schedules appointments for new, unregistered and previously registered patients

· Ensures patients have patient information sheet completed; Ensuring appropriate forms are signed and dated

· Verifies patient demographics and insurance/eligibility.

· Provides support for accurate billing

· Collects pertinent patient information within Electronic Health Record

· Disseminates and promotes clinic information as needed.

· Makes patient appointment reminder calls

· Schedules follow-up appointment times and reschedule missed appointments.

· Ensures patient’s needs are met regarding directions, parking, wheelchairs, accommodations, language assistance and other services needed

· Handles patient funds as required.

· Takes and notes detailed messages.

· Follows established procedures in the filing and retrieving of dental and medical records, if necessary.


· Proven work experience as a Receptionist, Front Office Representative or similar role

· Experience charting on an electronic dental record

· Bilingual: English and Spanish required

· Hands-on experience with office equipment (e.g. fax machines and printers)

· Professional attitude and appearance

· Solid written and verbal communication skills

· Ability to be resourceful and proactive when issues arise

· Excellent organizational skills

· Multitasking and time-management skills, with the ability to prioritize tasks

· People friendly, customer service attitude

· Team player with a pleasant attitude towards the practice of medicine

· Familiarity with HIPAA regulations and professional ethics

· Moderate Word processing and spreadsheet software experience

· Ability to read and interpret medical documents, write general correspondence, reports, & messages.

· Ability to speak effectively on the telephone to patients, physicians and vendors

· Ability to handle multiple priorities in standardized situations

Experience (Preferred)

· Clinical: 1 year

· EMR Systems: 1 year

· Receptionist: 1 year

Job Type: Full-time

WORK SCHEDULE: Monday to Friday: 8am-5pm

Pay: From $18.00 per hour

Job Type: Full-time

Pay: From $18.00 per hour


  • Health insurance
  • Life insurance
  • Vision insurance

Healthcare setting:

  • Clinic
  • Outpatient


  • 8 hour shift
  • Monday to Friday


  • Dental office: 1 year (Required)


  • Spanish (Required)

Work Location: One location