This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Program Manager

Guiding Light
Grand Rapids, MI
Responded to 75% or more applications in the past 30 days, typically within 9 days.


Grand Rapids, MI

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance

Full job description


The Women’s Recovery Program Manager is responsible for creating a culture of change and developing ways to help clients find hope for a better future. This position sees individuals not as broken but as their highest and best self, helping clients find opportunities to practice different behaviors, examine their beliefs, and find new ways of being. The heart of this position is taking a stand for connection and relationship, demonstrating that living life in a healthy way demands vulnerability and strong community. This requires creating a positive culture, maintaining and upholding established structures and processes, empowering staff and clients, and leveraging community relationships. Reports to Director of Programming.








1. Maintains and oversees program processes, interventions, and elements for efficacy, value alignment, and desired outcomes. Provides clear leadership from Guiding Light’s vision and specific annual goals for outcomes and growth in operations and community partnerships.

2. Manages, coaches, and directs department team including facilitating meetings and huddles, prioritizing work and coordinating schedules.

3. Reviews statistical data and collaborates with the team to make program decisions that will lead to better outcomes and KPI metrics.

4. Monitors client’s progress through the different stages of the program and provides progress updates to staff and clients.

5. Communicates regularly with clients through emails, phone calls, and in person meetings.

6. Oversees the master schedule of all Guiding Light and Ruth’s/Esther’s House activities.

7. Manages operations of Ruth’s House and Esther’s House sober living properties.

8. Seeks continued education through books, trainings, webinars, and classes on behavioral change, transformation, spiritual growth, to create effective programming and relationships.

9. Oversees the coordination of team responsible for the basic upkeep and cleanliness of the recovery facility and Ruth’s/Esther’s House for clients.

10. Oversees kitchen operations including approving menus, managing food pickup and distribution, and coordinating drivers and kitchen helpers.

11. Builds and maintains stakeholder relationships such as major donors, volunteers, community organizations and agencies.

12. Other duties as assigned.


1. Bachelor's degree or equivalent work experience.

2. Three (3) to four (4) years of experience leading a team.

3. Valid driver’s license.

4. Teaching certification and/or Life Coaching certification preferred.

5. Spiritual direction training a plus.


1. Proficient in Microsoft 365 and general computer use.

2. Experience with motivational interviewing and nonviolent communication.

3. Experience with conflict resolution and group dynamics.

4. High emotional intelligence.

5. Empathic listening skills.


1. Leadership: Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals.

2. Strategic Planner: Ability to offer advice and create a plan based on analysis of issues and trends, develop a vision for the future, and create a culture in which long-range goals can be achieved.

3. Innovative: Ability to go beyond the conventional, a willingness to try different solutions, and to encourage new ideas from employees and co-workers.

4. Resource Management: Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.

5. Coaching and Development: Ability to provide honest and timely guidance and feedback to help others strengthen specific skill areas needed to accomplish a task or solve a problem.

Job Type: Full-time


  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • Day shift
  • Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

  • Grand Rapids, MI: Relocate before starting work (Required)

Work Location: In person