QA and Training Academy Manager

QUALITY ASSURANCE and TRAINING ACADEMY MANAGER – Job Description

ORGANIZATION SUMMARY:

Western New York Integrated Care Collaborative (WNYICC) is an innovative non-profit corporation, incorporated in 2016. As the Community Care Hub of a multi-county Social Care Network of Community-Based Organizations (CBOs) and government agencies, we are strategically positioned to respond to and capitalize on opportunities to advance community-based integrated health care and to bring sustainability to community-based programs and services which address social determinants of health. WNYICC’s role in the network is to provide administrative contracting, billing, program coordination, technical support, training, and quality assurance on a regional level. The WNYICC Network works collaboratively to navigate the changing healthcare landscape together to improve health outcomes in our Western New York community.

POSITION SUMMARY:

The Quality Assurance and Training Academy Manager is responsible for managing quality assurance and training programs.

• Hybrid position: Work from Home / remote office position with occasional travel throughout Western New York region.
• Report to Director of Quality Assurance and Clinical Integration and Sr. Director of Operations and is valued member of the Operations Team

RESPONSIBILITIES:

• Manage WNYICC’s Training Academy and suite of trainings.
• Coordinate relationships with training vendors.
• Manage WNYICC’s Learning Management System
• Monitor performance metrics and quality assurance for all programs and communicate results of performance metrics within specific timeframes.
• Manage the QA review of Delivery Partner documentation process
• Coordinate and update Continuous Quality Improvement Projects
• Manage the build out of performance dashboards with our contracted vendor.
• Work collaboratively with the entire Operations Team to ensure quality assurance across all programs; and with Business and Finance Team to ensure partner compliance and billing trainings are completed and tracked.
• Ensure reports are submitted timely and accurately
• Promptly and accurately submit regulatory reports to state governing agencies
• Run metrics reports
• Work collaboratively with fellow teammates
• Manage multiple time-sensitive priorities
• Train internal Team Members on processes, tasks as assigned
• Work independently in a fast-paced environment
• Provide support for an assigned workgroups and committees of the Network.
• Demonstrate excellent customer service on phone, in-person, via email and in all aspects of employment at WNYICC
• Communicate in a positive manner both internally and externally to partners
• This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

QUALIFICATIONS:

• Minimum of bachelor’s degree in public health, communication, finance, social work, business, administrations, psychology, or other related field, OR- a combination of equivalent education and experience
• 2+ years previous experience in administrating or coordinating trainings, quality assurance, and/or community program coordination.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community with a track record of building authentic, constructive relationships with others.
• Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
• Ability to multi-task and willing to take on new projects.
• Comfortable working both in a Team environment and independently.
• Experience with State and Federal reporting
• Experience working within a healthcare and/ social care organization

BENEFITS:

• WNYICC provides a fun, progressive work environment with great benefits and a competitive salary; flexible schedule; company laptop; health and dental insurance; generous paid time off package + 10 paid holidays; paid mileage; 401K, cell phone stipend; home office stipend; and the ability to work with innovative, talented, diverse, and valued team members driven to strengthen communities and transform lives.
• WNYICC is an inclusive organization. We encourage applicants from a diverse background.
• Annual Salary: $60,000 - $65,000, exempt position.

Western New York Integrated Care Collaborative, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. As an Affirmative Action Employer, Western New York Integrated Care Collaborative, Inc. is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Ability to Commute:

• Buffalo, NY 14209 (Required)

Ability to Relocate:

• Buffalo, NY 14209: Relocate before starting work (Required)

Work Location: Hybrid remote in Buffalo, NY 14209