REALTOR® Academy Manager

REALTOR® Academy Manager

JOB SUMMARY: Responsible for leading team members in creating a positive experience by providing superior level of customer service to current and potential members and students. Managing content development and instructor implementation of that content.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Provide exceptional customer service to current and potential members and students.
• Managing content development and instructor implementation of that content development.
• Subject Matter Expert for various types of real estate products and services available to members, students, and council members.
• Subject Matter Expert on the association management system (RAMCO), and Learning Management Systems (RECampus, Zoom), etc.
• Lead team in providing assistance to members and student inquiries whether in person, by phone, email, or live chat.
• Accurately and timely enter member/student information into various databases and schedule courses.
• Answer inquiries regarding but not limited to membership, state licensure, registration, state, and federal programs as applicable.
• Communicate with internal and external stakeholders.
• Must have a customer centric mindset.
• Responsible for record keeping, archiving, and proper disposal of confidential documents.
• Actively research curriculum and remain up to date on developments within the real estate industry and competitors.
• Seek and gather information from management, members, and other departments regarding the effectiveness of training programs.
• Measure student enrollment and retention rates and work with the Education Director on increasing enrollment and retention.
• Work with cross-functional teams to create instructional materials, user guides, and procedures.
• Schedule and conduct meetings with management to proactively identify areas of business and process improvement.
• Assist in planning, creating, and implementing training courses and materials.
• Assist with Cross-training between departments for a more seamless customer service experience.
• Create and deliver monthly reports to the Education Director for enrollments, pass rates, financials, and other data requests.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Yes

REQUIREMENTS AND QUALIFICATIONS

• Must have five (5) years real estate experience.
• Five (5) years job-related experience.
• Three (3) years teaching experience (preferably in real estate education).
• Author and/or present courses when deemed necessary.
• Provide exceptional customer service to current and potential members and students.
• Managing content development and instructor implementation of that content development.
• Answer inquiries and questions regarding education requirements for licensure, designations, and the license act.
• Coordination of meeting, class, seminar, organizational and committee schedules for the use of classroom facilities.
• Administer the requirements for a Department of Veterans Affairs/Texas Veterans Commission approved training facility.
• Industry knowledge preferred.
• Excellent interpersonal and communication skills including teamwork.
• Creativity and Attentive.
• Excel at organization and prioritizing multiple projects.
• Accountability
• Detail oriented
• Communication Proficiency
• Proficient in Microsoft Office
• Advanced degree preferred.
• Must be flexible as to working hours.

COMPETENCIES

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Design workflows and procedures.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitor transition and evaluate results.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIORNMENT

Frequently required to stand

Frequently required to walk

Frequently required to sit

Frequently required to utilize hand and finger dexterity

Frequently required to climb, balance, bend, stoop, kneel or crawl

Continually required to talk or hear

While performing the duties of this job, the noise level in the work environment is usually moderate

The employee must frequently lift and/or move up to 50 pounds

Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus

Additional remarks regarding work environment: Some travel to state and NAR meetings may be required.

Specialized equipment, machines, or vehicles used: Must have reliable transportation.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have experience in real estate?

Education:

• High school or equivalent (Preferred)

Experience:

• Teaching: 3 years (Required)

Work Location: In person