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Regional Director of Operations

Slate Hospitality Group
Wisconsin Dells, WI
From $65,000 a year - Full-time

Location

Wisconsin Dells, WI

Benefits
Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Full job description

About Us

Headquartered in Neenah, Wisconsin, SHG is a hotel management company with over 100 combined years of experience. Our structure is aimed and directed by an executive team of highly knowledgeable hospitality industry veterans. SHG Operations team effectively delivers above-average performance margins and profitability, representing each hotel and restaurant in our portfolio with advanced solutions to the unique challenges they face.

Position Overview. The Regional Director of Operations will provide multi-hotel and restaurant leadership, focusing on guest satisfaction, associate satisfaction, and owner satisfaction. Acting as a direct supervisor to the General Managers, the Regional Director of Operations will provide support and resources, both in person and remotely, while reporting to the Operations leadership team.

Boots on the ground, the Regional Director of Operations will travel at minimum 90% of the time, performing property inspections, trainings, handling onsite onboarding of new hotels, supporting the general managers, all while working cohesively with other team members to uphold SHG’s standards and values.

Primary Responsibilities. Let’s be realistic, this is hospitality, and no day is the same; but to give you a general idea, some primary responsibilities are, but not limited to:

· Continuously track the market and competition trends while seeking realistic strategies for property and overall portfolio revenue and guest satisfaction.

· Productively engage owners and operators

· Facilitate continuous improvement action planning to help generate additional revenue and guest satisfaction

· Perform announced and unannounced property visits. Length of visits may vary depending on geographic location. The Operations Leadership Team should be consulted for specific requirements based on each Regional Director of Operations region.

o One overnight stay, (two-day visit) minimum every six weeks while completing the required Property Visit Form and ancillary documents.

o Frequent visits at a minimum of once per month while completing the required Property Visit Form and ancillary documents.

· Take initiative to identify and proactively communicate potential portfolio retention risks

· Demonstrate proficiency in use and coaching of property and industry technologies

· Cultivate and maintain effective ownership relationships

· Deliver additional support and engagement tactics for clients

· Demonstrate knowledge and expertise with all hotel systems

· Monitor hotel revenue, related guest satisfaction scores, and other metrics to identify greatest opportunities.

· Ensure high level of consumer (guest) satisfaction through interactive consultation to analyze guest satisfaction metrics, third party site reviews, and prescription of appropriate resources for addressing guest satisfaction need areas.

· Develop priority-focused consultation agendas in advance of visits. Ensure that property ownership and/or designated owner representatives or management company representatives are given ample opportunity to schedule themselves to attend.

· Remain currently informed of all hotel franchise programs, franchise requirements, operating practices, loyalty programs, market trends, and industry conditions to provide necessary information and support to General Managers.

· Be knowledgeable on all hotel and company policies and enforce at hotels and restaurants.

· Be knowledgeable on all hotel and restaurant brand standards and requirements.

· Provide material feedback Operations Leadership Team to communicate unusual property performance trends, ownership engagement issues, competitive intelligence, or other information that might prompt the consideration of joint intervention strategies.

· Ensure property level certifications are in place and current of General Managers, including, but not limited to: CPO, Bartending License, liquor license, hotel license, food license, and elevator license.

· Support interdepartmental duties where needed.

· Must uphold SHG standards of collaboration, sense of urgency, openness to new ideas, integrity, customer focus, respect, and performance excellence.

· Overseeing all financial aspects of each hotel in portfolio: P&L, forecasting and budgeting, ledger analysis, and general accounting procedures.

· Opening Services of a new construction or conversion.

· There may be time where the Regional Director of Operations must step in and help fill shifts, clean rooms, and perform maintenance duties with or in place of a General Manager.

Skills, Educational Background, & Experience

· Minimum of three years of hotel general manager experience

· Strong project management skills with collaborative approach

· Follows and promotes company policies and procedures and is able to effectively articulate and present the Company's vision and values

· Ability to manage others virtually

· Excellent verbal and written communication skills

· Ability to manage multiple priorities and projects simultaneously

· Proficient in Microsoft Office applications (Outlook, Word, PowerPoint, and Excel)

· Proficient in Revenue Management

· Strong consulting and persuasion skills

· Customer Management skills (hotelier and guest)

· Superior time-management and follow-through

· Self-motivated

· Organized

· Thrive on exceeding goals and meeting deadlines

· Strong coaching skills

· Ability to troubleshoot and problem solve

· Ability to take direction and be open to the SHG way

· Must be able to work and thrive independently as well as work cohesively as a team

· Relevant sales and marketing experience

· Must be wiling to roll up sleeves to tackle the job(s) at hand

· Self-motivation to go the extra mile to get the job done and done well.

Travel

· Position is travel-based and as needed. Ability to travel to hotels nationwide, and for extended periods of time is required.

· This position is not a Monday through Friday 8:00 AM to 5:00 PM position.

· Must have a valid driver’s license and ability to travel via airplane and car rental.

Physical Demands

· Stand for long periods of time

· Repeat the same movements

· Bend or twist body

· Use hands to handle, control, or feel objects, tools, or controls

· Kneel, stoop, squat, crouch, or crawl

· Able to lift, push, pull, and carry a minimum weight of approximately 25 lbs.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekends as needed

Experience:

  • Hotel management: 5 years (Required)
  • Restaurant management: 2 years (Required)
  • Sales: 1 year (Preferred)

License/Certification:

  • Driver's License (Required)
  • Certified Pool Operator (Preferred)
  • ServSafe (Preferred)

Ability to Relocate:

  • Wisconsin Dells, WI: Relocate before starting work (Required)

Willingness to travel:

  • 75% (Required)

Work Location: On the road