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Regional Property Manager

Piedmont Housing Alliance
3.1 out of 5
Charlottesville, VA
$70,000 - $80,000 a year - Full-time
Pay in top 20% for this fieldCompared to similar jobs on Indeed

Location

Charlottesville, VA

Benefits
Pulled from the full job description

  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off

Full job description

Now Hiring

Regional Property Manager

Reports to: Director of Property Management

Position Status: FT, Exempt

Salary: $70,000-$80,000 ; based on related skills & experience.

Office in Charlottesville, VA.

ABOUT PIEDMONT HOUSING ALLIANCE

Piedmont Housing Alliance’s mission is to create affordable housing opportunities and foster community through education, lending, and development. We are the backbone affordable housing organization in the region and operate through a collaborative approach as evidenced through a broad range of partnerships from new housing development to recently jointly opening Charlottesville’s first Financial Opportunity Center. Our work reflects our core values of Equity, Opportunity, Home, Community, and Respect. Over the last five years, Piedmont Housing has increasingly deepened its focus on racial equity as a primary lens for the organization’s work – internally, programmatically, and through advocacy - and we strive to become an anti-racist organization.

We define anti-racism as a practice – a continual, active effort to identify, evaluate, and dismantle the beliefs and structures that perpetuate racism. 

POSITION SUMMARY

The Regional Property Manager oversees day-to-day operations of one or more multifamily properties of at least 450 units, supervising on-site staff (including Senior Property Managers, Property Managers, Assistant Property Managers, and Leasing Consultants) and ensuring compliance with complex subsidy structures. This role maintains excellent public relations with residents, investors, the local public, private officials and civic groups.

Piedmont Housing Alliance is an Equal Opportunity Employer. We are committed to building a team that uplifts and values inclusive policies and equitable practices. Candidates of all races, ethnicities, nationalities, religions, genders, sexual orientations, ages, and abilities are encouraged to apply.

ESSENTIAL FUNCTIONS

Public Relations

  • Maintains good relations with residents and assists with problem resolution among residents and between residents and staff.
  • Maintains good public relations with investors, local public or private officials, civic groups and leaders, or any other interested individuals.
  • Works with Property Managers to effectively monitor delinquency and assist in referring clients to Resident Services and/or FOC.

Compliance

  • Establishes marketing and leasing plans to ensure Vacancy is addressed appropriately.
  • Provides guidance for staff in completing LIHTC, HOME, and HUD tenant qualification at move-in, and annually thereafter, following all LIHTC, HOME, and HUD tenant occupancy requirements, as applicable. Ensures compliance with rules, regulations, and tenant occupancy requirements.
  • Creates and properly stores property management records and files as needed. Maintains office files and computer systems according to company standards; neat, orderly condition and in compliance with all mandated rules and regulations as required by VHDA, HOME, HUD, Rural Development and Piedmont Housing.
  • Inspects all properties in Piedmont Housing’s portfolio to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations
  • Maintains required certifications for LIHTC and attends training necessary to accomplish this.
  • Assists in preparing court documents necessary to comply with and assists with court hearings.
  • Must understand and consistently follow the guidelines of the Virginia Landlord, Tenant Act and Fair housing.
  • Attends staff meetings and training as required; performs other duties as assigned.

Team Management

  • Serves as a mentor and motivator for our Property Management team. Participates in selection, training, development, and performance management of Property Management staff.
  • Conducts regular on-site visits to all properties to provide guidance and support and to ensure compliant operations and adherence to company policies.
  • Completes Annual Performance Review for property management staff.

Spend Management

  • With Property Managers, track expenses, provide input and review the annual operating budget for the property.
  • Monitors performance relative to the annual budget, manages operating expenses and prepares monthly variance reports.

Resident Experience

  • Responsible for responding to escalated complaints and concerns. Demonstrate consistent awareness and urgency to resolve employee, resident and/or operational issues and emergencies.
  • Conducts orientation or special instructional meetings for residents.
  • Provides support for organizing, conducting, and directing residents’ special programs or social events.
  • Responds to residents' phone calls and emails within one business day and provides a realistic timeline depending on the types of requests, utilizing the language translation service if needed.
  • Treats residents with respect, dignity, care and compassion at all times.
  • Does not discriminate against any person because of race, color, religion, national origin, sex, familial status, disability, or any other specific classes protected by applicable laws.

KNOWLEDGE, SKILLS & ABILITIES

  • Ability to contact, meet and relate to people using tact, diplomacy, and patience.
  • Exceptional interpersonal skills and human relation skills that positively benefit interactions with co-workers, internal and external clientele.
  • Demonstrated ability to deal effectively and professionally with coworkers and supervisors.
  • Effective oral and written communication skills with individuals at all levels.
  • Ability to communicate in a calm and professional manner when under pressure.
  • Good comprehension skills, with the ability to listen to and understand information and ideas presented through verbal communication.
  • Must be detailed oriented, able to plan, prioritize, and organize, multi-task and meet deadlines in a fast-paced environment.
  • Ability to make decisions quickly and in the best interests of residents, staff, and properties.
  • Knowledge of HUD Section 8 Occupancy Regulations as detailed in HUD Handbook 4350.3
  • Knowledge of Virginia Housing Development Authority Tax Credit qualification and compliance.
  • Knowledge of Virginia DHCD HOME qualifications and compliance.
  • Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty.
  • Ability to work autonomously and understand when a superior needs to be involved in decisions.
  • Good decision-making skills, with the ability to analyze information, evaluate results, and

implement the best solution to solve problems or challenges.

  • Self-motivated, with an ability and dedication to learn new skills quickly, keep up to date technically, and apply new knowledge to your job.
  • Demonstrated ability to operate safely in the workplace, with experience in holding peers accountable to safety standards.

QUALIFICATIONS

While this position leads several key areas of our work, it is not our expectation that candidates have a mastery across all areas; instead, we encourage candidates to apply who have self-awareness and humility around areas they will need to grow in and the motivation and aptitude to lead the learning required to hit the ground running.

  • Minimum five (5) years of property management experience; and strong working knowledge of LIHTC, HOME, and HUD regulations required, as applicable.
  • Multi-site management and previous supervision of 5+ employees required
  • Computer skills, with working knowledge of property management software (currently One Site)and Microsoft Office programs including intermediate to strong Excel skills.
  • Must own or consistently have a vehicle available for use.
  • Ability to successfully pass a background check and other pre-employment screenings.

PHYSICAL REQUIREMENTS

  • Able to lift & carry items up to 15 lbs.
  • Able to sit at a desk comfortably while working on a computer, for extended periods of time.
  • Able to hear and speak to customers in person and/or by phone.
  • Able to see and read on computer screen and paper.
  • Able to use hands and fingers to operate office equipment such as computer, copier, phone, etc.
  • Ability to stand for extended periods of time.
  • Ability to move about the property and through apartments; ability to negotiate stairs as needed.
  • Must be in good physical condition and have physical capacity to work extra hours when necessary.

PERFORMANCE STANDARDS

  • Current LIHTC certifications or equivalent.
  • Current Fair Housing certification or equivalent.
  • Maintain compliance with applicable LIHTC, HOME, and HUD rules and regulations.
  • Maintain excellent relations with residents and staff.
  • Promptly see to property maintenance needs and capital improvements.
  • Operate within established and agreed on budget.

BENEFITS OVERVIEW

Piedmont Housing offers a highly competitive salary and benefits package which includes:

  • Generous Paid Time Off
  • Retirement Plan (401k matching)
  • Health and Dental insurance
  • Dependent Care FSA
  • Training/Coaching

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Experience level:

  • 5 years

Schedule:

  • Monday to Friday

Experience:

  • Property management: 5 years (Preferred)

Work Location: In person