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Regulatory Assistant

47034 Road 201, O'Neals, CA 93645
$15.75 - $27.83 an hour - Full-time


47034 Road 201, O'Neals, CA 93645

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance

Full job description

Join our dynamic telecommunications company located in O’Neal’s, CA, just 15 minutes outside of Madera, 30 minutes north of Fresno, CA! In this position the Staff Assistant - Regulatory provides support for all accounting and department activities. It is the expectation of the Company that the individual in this position assume complete ownership of the activities he/she is responsible for in order to gain the best possible outcome for the company. Access and exposure to highly sensitive documents, material and conversation require strict confidentiality on the part of the Staff Assistant - Regulatory.


  • Maintains and monitors Lifeline, ACP and ULTS general ledger accounts and submits claims in a timely manner.
  • Maintains NECA general ledger accounts, updates NECA monthly forecast and true-ups, and prepares recurring journal entries.
  • Provide support to all Accounting/Regulatory personnel with their tasks and/or special projects and assistance to other department's personnel as requested.
  • Provide clerical assistance (e.g., filing, scanning) to Accounting, Regulatory and Information Services Staff.
  • Perform daily mailing service functions.
  • Understands and accepts the necessity for reporting to work, on time, and is ready and able to perform the duties and responsibilities of the position on a daily basis
  • Proactive involvement in the Company's Safety Program, including compliance with all rules and regulations, and for continuously practicing safety while performing their duties


  • Prepares monthly and quarterly surcharges and maintains associated general ledger accounts.
  • Perform monthly claim process for both CTF and E-rate billings and related journal entries. Prepare monthly reconciliation for CTF and E-Rate receivable accounts.
  • Prepare and submit other regulatory reports and claims.
  • Work with Accounting and Regulatory personnel to develop, document and update desk top procedures.
  • Develop, prepare, and/or complete reports and documentation in support of accounting and regulatory activities
  • C.oordinate the archiving of accounting documents in compliance with the Company's policy
  • Prepare support documentation and provide assistance with the fiscal and tax audits
  • Perform special projects as assigned by the Regulatory Manager and Controller
  • List of principal accountabilities is not exhaustive and may be supplemented as necessary



  • Applies knowledge of the job. Applies knowledge to new or challenging situations
  • Applies technical skills (includes applying existing skills in new or challenging situations)
  • Accepts responsibility for and follows through on tasks, assignments, and other responsibilities in a timely manner
  • Meets departmental standards for productivity (rated based on work accomplished to volume of work)
  • Performs duties with accuracy, thoroughness, attention to detail, and neatness
  • Sets challenging, but Realistic goals
  • Holds self accountable for individual results
  • Monitors quality of own or others’ work (e.g., double-checks the accuracy of information or work product; checks to ensure that procedures are followed)
  • Takes actions to solve a problem or overcome an obstacle to achieving results
  • Makes specific changes in work processes or own work methods to improve performance (e.g., does something better, faster, at lower cost, more efficiently; improves quality, customer satisfaction, morale, revenues)
  • Performs work in a safe and healthful manner and in accordance with the Company’s Safety Program


  • Recognizes tasks, activities, assignments to be done and completes them without specific directive or actively seeks new duties or challenges
  • Offers one or more ideas to improve work processes or departmental productivity. Initiates actions to address an anticipated problem or obstacles. Actions are within the constraints of respective authority
  • Has the ability to seek information from a wide variety of sources concerning a problem or issue affecting a specific project or department as a whole


  • Expresses the belief that others are fully capable of contributing to the work process and being effective when given the chance
  • Participates willingly in departmental or work group decisions. Demonstrates commitment to achieving departmental goals by assisting others, even if the task is not a part of their primary roles and responsibilities
  • Shows respect for other’s intelligence by appealing to reason
  • Genuinely values others’ input and expertise and is willing to learn from others (including supervisors, peers, and subordinates)


  • Respects the ways things are done in the organization and does what is expected (e.g., dresses appropriately, presents the Company in a positive light). Follows Company policies and procedures
  • Respects and accepts what management sees as important
  • Maintains attendance in accordance with Company guidelines and is consistently punctual
  • Makes choices and sets priorities to meet Company’s needs
  • Cooperates with others to achieve organizational/departmental objectives
  • Publicly acts to fit the Company’s mission


  • Understands other people’s point of view
  • Able to shift easily from one task or focus to a different one
  • Willing to change ideas or perceptions based on new information or contrary evidence
  • Decides what to do based on the situation (e.g., acts to fit the situation or person)


  • Demonstrates an ability to handle stress on the job (e.g., able to multi-tasks, prioritize)
  • Controls own strong emotions, such as anger or extreme frustration. Remains calm in stressful situations, addressing difficult problems one at a time
  • Remains productive under stress. Deals with stress directly and does not allow stress to weaken one’s ability to complete a task or interact effectively with others

CUSTOMER SERVICE ORIENTATION (internal and external)

  • Gives friendly, cheerful service
  • Follows through on customer inquiries, requests, complaints
  • Keeps customer up to date about progress of projects (but does not probe customer’s underlying issues or problems)
  • Maintains clear communication with customer regarding mutual expectation, monitors customer satisfaction


  • Possesses the ability to speak clearly and understandably and hear communications by telephone and in person
  • Possesses fine and gross manipulation skills
  • Possesses grasping and power grip abilities
  • Must have good vision (with correction)
  • Must be able to sit for prolonged periods of time
  • Must have minimal ability to stand, sit, squat, bend, kneel, twist, crawl, reach, lift, balance, carry, push, and pull as required for light duties of standard office clerical positions
  • Must be able to lift 20lb. maximum with frequent lifting and/or carrying objects weighting up to 10lb.



  • High school diploma or equivalent
  • 2 year college or vocational degree in Accounting or related field desirable


  • Conceptual and practical understanding of general accounting principles
  • Proficient in the use of computerized accounting with an emphasis on Microsoft Office products.
  • Proficient and accurate with 10-key by touch.
  • Conceptual and practical understanding of Carrier Access Billing system; Quintrex Data Systems desirable
  • Experience in telephony and regulatory tariff process desirable
  • Possesses and maintains a valid and unrestricted class “C” driver’s license, with driving records that provides insurability under the Company’s vehicle insurance carrier and within the guidelines of the Company


  • 1-year general accounting experience desirable

Please visit our Career Page at: to complete and upload the Employment Application along with an updated resume.

Job Type: Full-time

Pay: $15.75 - $27.83 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • No nights
  • Overtime

Supplemental pay types:

  • Bonus opportunities

Ability to commute/relocate:

  • O'Neals, CA 93645: Reliably commute or planning to relocate before starting work (Required)


  • High school or equivalent (Required)


  • Accounting: 2 years (Required)


  • Driver's License (Required)

Shift availability:

  • Day Shift (Required)

Work Location: In person