Remote Client Coordinator

McAuley & Co Aesthetics seeks exceptional individuals who are passionate about helping build self-confidence in our clients with the power of medical aesthetics. Our Med Spa empowers people through education-based treatment plans, not a typical sales-first Med Spa. Come work for a company that values your education and skills and puts you first. A collaborative, fun, and inspiring work environment with competitive benefits and incredible support!

Reports to: Med Spa Manager

Responsibilities:

• Manage daily appointment scheduling for all services offered by the Med Spa
• Utilize the CRM system to track client interactions, follow-ups, and service histories
• Contact leads and clients via phone, email, and possibly text to confirm appointments, reschedule services, and provide service updates
• Provide clients with detailed information about Med Spa services, promotions, and special offers
• Address client inquiries, resolve issues, and ensure a high level of client satisfaction
• Maintain up-to-date knowledge of spa treatments and services offered
• Collaborate with spa staff to coordinate service timings and ensure client needs are met
• Prepare and update reports on appointment bookings, cancellations, and client feedback
• Participate in training and team meetings to stay updated on new practices, CRM system updates, or changes in services

Requirements:

• High school diploma or equivalent; further education or certification in administration or customer service is a plus
• Proven experience in customer service or appointment coordination, preferably in a remote setting
• Experience with CRM software and telephone systems
• Excellent phone etiquette and proficiency in handling multiple phone lines
• Strong organizational skills and the ability to manage a complex schedule
• Exceptional communication and interpersonal skills, with an emphasis on customer care
• Ability to work independently and reliably from a remote location
• Familiarity with the beauty and wellness industry is preferred
• Access to a reliable internet connection and a dedicated workspace free from distractions

Job Details:

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Do you have a reliable Internet connection?
• Do you have a dedicated workspace free from distractions?

Experience:

• Customer Service: 1 year (Required)
• Med Spa: 1 year (Preferred)
• CRM software: 1 year (Required)
• Phone etiquette: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person