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Remote Virtual Assistant – Mortgage & Home Loan Support

Remote

Full-time

Full job description

Type: Remote
Schedule: Full-time or Part-time
Experience: Minimum 1+ year supporting mortgage brokers, loan officers, lenders, or related mortgage roles.

About the Role

We are seeking Virtual Assistants with professional experience in any part of the mortgage process. You do not need experience in every skill listed—candidates with hands-on experience in any relevant responsibilities will be considered. Experience can include borrower communication, document collection, LOS data entry, AUS-related tasks, partner coordination, pipeline updates, or mortgage administration.

If you’ve worked with mortgage professionals and understand how loan files move through the pipeline, you’re encouraged to apply.

Responsibilities (Experience in Any of These Areas Is Valued)Borrower Intake & Support

Managing inbound leads
Conducting initial borrower screening
Assisting with application steps
Scheduling borrower and partner follow-ups

Loan File & Documentation Support

Collecting and organizing borrower documents
Reviewing files for completeness
Uploading information into LOS systems
Preparing files for underwriting or AUS runs

Pipeline & CRM Support

Updating CRM records
Tracking loan status
Managing daily task lists and deadlines

Borrower & Partner Communication

Providing file updates
Following up on missing items
Coordinating with realtors, processors, title, escrow, and insurance partners

General Administrative Support

Managing inboxes and calendars
Preparing templates, summaries, or basic reports
Handling e-signature workflows (DocuSign, HelloSign)

You do not need experience in all areas. Candidates with any mix of mortgage-related experience are encouraged to apply.

Required Experience

Minimum 1 year in the mortgage, home-loan, lending, or loan-processing industry
Understanding of the mortgage workflow (even if partial)
Experience with CRMs, digital workflows, or mortgage-related tools

Preferred (Not Required)Experience using LOS systems

Encompass
Calyx
LendingPad
Blend
Byte
Or similar loan origination platforms

Working familiarity with Automated Underwriting Systems (AUS)

Desktop Underwriter (DU) – Fannie Mae
Loan Prospector (LP) / Loan Product Advisor (LPA) – Freddie Mac

(You do not need expert-level AUS skills—practical usage or file-preparation familiarity is acceptable.)

Additional Preferred Skills

Experience supporting processing, pre-underwriting, or closing coordination
Experience coordinating with realtors, escrow, title, or insurance partners

What We’re Looking For

Detail-oriented and organized
Strong follow-through
Ability to work independently
Clear, professional communication

Job Type: Full-time

Pay: Php235.00 - Php475.00 per hour

Expected hours: 40 per week

Application Question(s):

Are you currently in school? We do not hire candidates currently in school.

Are you located in Latin America? Which country?
Have you submitted your resume in English?
What is your Current Employment Status?
What type of work schedule are you available and willing to commit to? (Full-time, Part-time, Both)

Education: