Representative Payee Program Assistant
BenefitsPulled from the full job description
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Full job description
Job Title: Representative Payee Program Assistant
Supervisor: Rep RepresentativePayee Program Director
Direct Reports: NA
FLSA Status: Non-Exempt
Salary Range: $31,000-$34,000
Minimum Qualifications: Two years administrative support experience. Proficient in Microsoft Office, including MS Publisher, Excel, Word, Outlook. Excellent grammar, typing, telephone, communication and listening, problem solving and organization skills; ability to work independently, but team oriented; commitment to clients, agency, and the community.
Preferred Qualifications: Associates or bachelor's degree in related field or two years satisfactory work experience in office management or related field.
Primary Role: Perform a wide variety of services related to the needs of the Rep Payee Program to include receptionist duties, customer service, intake coordination, check processing for mailing, and check-pickup log.
Responsibilities:
- Provide receptionist and customer service duties including, but not limited to answering telephone as primary phone contact, taking messages, telephone and walk-in intakes (per intake procedure); scheduling client appointments, written or phone follow up for no shows on first- time appointments; mailings; copy correspondence, filing, etc;
- Greet clients/visitors; ensure that client appointments are on schedule by notifying counselor of client/visitor arrivals;
- Keep up with the physical location of staff so the phone calls and clients can be handled properly; maintain awareness of the presence or location of staff members;
- Maintain and verify agency client appointments, ensuring that records of client sessions are up- to-date on appointment scheduler;
- Provide clients, potential clients and others with relevant information and answers to questions as pertains to the position;
- Assist as needed to maintain postage meter in collaboration with the Financial Administrator, and oversee agency mailings and mail distribution to staff;
- Ensure incoming faxes are distributed to staff in collaboration with the other agency receptionists;
- Report maintenance problems to appropriate persons.
- Perform other duties as requested by supervisor.
- Greet clients, seat in waiting area, and contact the appropriate counselor;
- Initiate calls to clients upon receipt of referrals to the program; interview clients and schedule intakes for the program;
- Complete and fax applications to Social Security, follows intake policies and procedures as written, , keep intake spreadsheet up to date along with the client counselors;
- Assist with processing checks for mailing as needed;
- Assist with distributing the Calendar to client;
- Take client requests for extra checks over the phone and notify counselor;
- Other duties as requested by the supervisor.
Agency Responsibilities
- Promote a positive image of agency by ensuring an understanding of program services and other community services that are available;
- Adhere to established agency policies and procedures;
- Serve as a team player and maintain harmonious working relationships with agency staff, United Way, educators, business associates, customers, and other related service agencies by amenable and cooperative contacts;
- Assure confidentiality of information related to clients and other information of confidential nature as established by the standards of the Council of Accreditation for Services to Families & Children (COA) and/or agency management;
- Maintain active professional competency by participating in training and workshops for professional growth in areas pertaining to duties;
- Meet regularly with Program Director and Counseling Staff regarding responsibilities and share concerns/suggestions relating to customer service and internal operations.
Equipment Used: Telephone, copier, computer, MS Office
Working Conditions: General office environment
Physical and Mental Requirements
- Frequent: standing, reaching, sitting, walking, seeing, hearing, writing, reading, problem solving, decision making, organizing, interpreting data
Job Type: Full-time
Pay: $16.72 - $17.27 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Winston-Salem, NC 27106: Relocate before starting work (Required)
Work Location: In person