Retail and Games Manager

ABOUT US:

Central Amusement International Inc. (CAI) is an amusement park development and management company located in New York City. In 2003, CAI developed Victorian Gardens at Wollman Rink in Central Park, and in 2010 developed Luna Park in Coney Island, at the site of the birthplace of the amusement industry. CAI is part of the Zamperla Group, which is the worldwide leader in the manufacturing of amusement rides.

POSITION: Retail and Games Manager

LOCATION: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224

JOB RESPONSIBILITIES:

• Responsible for all day-to-day Retail Operations and Games of the park
• Responsible for achieving departmental budget goals in sales, cost of goods, labor cost, and operational uptime.
• Responsible for interviewing, hiring, and training all Team Members in Retail and Games Department.
• Responsible for timely procurement, inventory and cost of goods control of retail locations.
• Responsible for timely procurement, inventory of arcade items in coordination with Finance & Administration Department.
• Responsible for identifying the best pricing opportunities.
• Responsible for the purchase of retail items ensuring to be in compliance with new and existing regulations aimed sustainability and eco-friendly products .
• Responsible for scheduling of multiple locations and time clock approval process Retail and Games Department.
• Responsible for Retail and Games Department sales and labor budget.
• Responsible for setting sales goals and incentive plans for Retail and Games Department.
• Responsible for identifying, interacting with, and building relationships with product vendors and equipment suppliers.
• Responsible for coordinating technical issues with Maintenance and IT Department to minimize locations downtime.
• Responsible for enforcing company guidelines, including safety, cash and Credit Card handling accuracy, proper uniform attire, grooming, attention to guests, and attendance.
• Responsible for opening and closing procedures of the park.
• Train, coach, and supervise Retail and Games Coordinators, Supervisors, and Retail and Games Team Members.
• Supervise and control quality of experience in all the locations of the park.
• Responsible for daily, weekly, and monthly Retail reports and data integrity.
• Responsible for providing excellent Guest Services experience.
• Responsible for providing First Aid as needed.
• Responsible for Manager on Duty functions of the park as needed.
• Work closely with and assist the Marketing Department with advertising and promotions to increase sales of retail and arcade locations.
• Responsible for identifying the latest retail trends and continuously seeking to improve our offerings to appeal to Guests.
• Perform other duties expected of the Retail and Games position and assist in all other operations of the park as assigned and directed.

Requirements:

• Enthusiasm, energy, positive attitude
• Guest-oriented culture
• Five (5) years of Retail Management experience
• Bachelor’s Degree in Business/Hospitality preferred
• Proficiency in Point of Sales systems
• Proficiency in Microsoft Office
• Required to obtain CPR and EMT certification within 1st year of employment.
• Must possess a sales mindset in order to identify opportunities that enhance the guest experience and drive retail revenue.
• Excellent communication skills
• Detail-oriented and organized.
• Ability to manage a team and provide training as required.
• Self-motivated and able to work with minimal supervision.
• Due to the nature of the amusement park business, must be able to work a flexible schedule which may include weekends and holidays.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Experience:

• Retail management: 5 years (Required)

Ability to Commute:

• Brooklyn, NY 11224 (Required)

Ability to Relocate:

• Brooklyn, NY 11224: Relocate before starting work (Required)

Work Location: In person