Retail Sales Associate/Customer Service

As a Part-Time Customer Service Associate at Postal Annex, a family-owned packing/ shipping and printing store, you will play a crucial role in providing exceptional customer service to clients seeking packaging, shipping, and related services. Your friendly demeanor, attention to detail, and problem-solving skills will contribute to the overall success of the store and ensure a positive experience for our customers. Must be able to lift 30+ lbs. and feel comfortable using computers, printers and copy/ fax machine (with training provided).

Key Responsibilities:

Customer Assistance:

• Greet customers warmly and create a welcoming atmosphere.
• Listen attentively to customer inquiries and concerns, offering prompt and accurate solutions.
• Assist customers in selecting appropriate packaging materials, shipping options, and related services based on their needs.
• Provide information about shipping rates, delivery times, and tracking procedures.

Packaging Services:

• Skillfully pack and prepare items for shipping, ensuring they are secure, protected, and meet shipping regulations.
• Offer advice on proper packaging techniques to customers, aiming to minimize the risk of damage during transit.

Shipping Expertise:

• Knowledgeably explain the various shipping methods available (e.g., express, ground, international) and their associated features.
• Assist customers in completing shipping forms, labels, and customs documentation accurately.

Operational Tasks:

• Maintain a clean, organized, and well-stocked store environment.
• Handle cash transactions, process payments, and maintain accurate records of sales and transactions.
• Assist with inventory management, restocking shelves, and maintaining adequate supplies of packaging materials.

Customer Communication:

• Provide timely and accurate updates to customers about their shipments, including tracking information and delivery estimates.
• Follow up with customers on delayed or problematic shipments, keeping them informed about the resolution process.

Qualifications and Requirements:

• High school diploma or equivalent.
• Must be willing and able to become a Notary
• Previous customer service experience is preferred.
• Strong communication skills, both verbal and written.
• Detail-oriented with a focus on accuracy.
• Basic computer skills for data entry and using shipping software.
• Ability to lift and move packages of varying sizes and weights.
• Flexibility in working hours, including weekends and evenings.
• Familiarity with shipping carriers and their services is a plus.

Working Conditions:

• The role involves standing, walking, and lifting throughout the shift.
• Interaction with a diverse range of customers and personalities.
• Fast-paced and dynamic environment, especially during peak shipping periods.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Morning shift

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)
• Certified Notary Public (Preferred)

Ability to Relocate:

• Morgan Hill, CA 95037: Relocate before starting work (Required)

Work Location: In person