Retail Tobacconists

Twins Smoke Shop is actively looking to expand its industry leading team of Retail Tobacconists.

We are one of the top businesses in the country, with locations in Londonderry and Hooksett NH that have been serving southern New Hampshire and New England for over 25 years.

Our Retail Tobacconists are the backbone of the business.

We are looking for a socially confident retail associate to assist our customers with purchasing decisions, process transactions, and maintain a clean and visually appealing sales floor. The retail associate's responsibilities include assisting customers with questions, complaints, and returns, processing payments, and arranging merchandise on shelves and displays.

To be successful as a retail associate you should have an outgoing personality and enjoy interacting with customers. Ultimately, an exceptional retail associate should be able to provide customers with seamless, positive shopping experiences.

Responsibilities

• Greeting customers and offering assistance.
• Answering customer questions and concerns.
• Providing customers with detailed product information and recommendations.
• Advising customers about member benefits, promotions, and sales.
• Totaling purchases and processing cash, check, and credit card payments.
• Processing exchanges, returns, and refunds according to company policies.
• Maintaining a clean and organized retail environment.
• Assisting with stock management.
• Arranging merchandise on shelves and displays.
• Assisting in other departments if/when needed
• Attending events on and off-premises if/when needed

Requirements and skills

• High school diploma/GED.
• Previous retail experience is beneficial.
• Excellent customer service skills.
• Good communication and interpersonal skills.
• Computer literate and basic math skills.
• Available to work on weekends and holidays.
• In-depth knowledge of cigars (not required but helpful)
• Drivers license and transportation

Additional Information:

• In-depth training will be provided
• Growth opportunities available: management-level positions
• Bonuses and commissions
• Matching 401k
• Discounts
• Opportunities to work in both locations: Londonderry & Hooksett
• Must pass drug test & background check

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 8 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Experience:

• Customer service: 2 years (Required)
• Retail sales: 2 years (Required)
• Cigar: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person