ROI Specialist - Remote Processor

3.0 out of 5
Charleston, SC 29492
$17 an hour - Full-time

Profile insights

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Do you have a valid RHIT certification?


Do you have experience in Medical terminology?


Do you have a High school diploma or GED?

Job details

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  • $17 an hour

Job type

  • Full-time

Shift and schedule

  • Monday to Friday


Charleston, SC 29492

Pulled from the full job description

  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement

Full job description

NOTE: This is a remote (at-home) local (i.e. Charleston, SC, and surrounding area) position. Candidates not living in (or relocating to) the Charleston, SC, area will not be considered. Training takes place on-site at our Daniel Island office. Occasional in-person meetings will also be required.


RecordQuest seeks highly motivated, experienced medical records professionals for our Release of Information Specialist - Remote Processor position.

This position is responsible for processing all release of information (ROI) requests promptly and efficiently. Attention to detail and accuracy are paramount. The individual must always protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases comply with the request, authorization, company policy, and HIPAA regulations.


  • Securely access facility/client EHR systems
  • Learn various client EHR systems and technological infrastructures
  • Understand various patient record requests and understand the various entities requesting patient records
  • Identify inaccuracies and/or omissions within patient record requests
  • Understand and navigate RecordQuest proprietary software
  • Report request information problems, issues, or questions to ROI Quality and Engagement Manager
  • Meet daily and weekly productivity goals
  • Work with IT Support Specialist and/or IT Business Unit to troubleshoot technological hardware or software issues


  • Experience reading, understanding, and responding to requests for medical records
  • A solid understanding of HIPAA regulations
  • Strong computer and keyboarding skills
  • Attention to detail and goal-oriented
  • Excellent reading comprehension and critical thinking skills
  • Dedication to productivity and a professional attitude
  • Previous release of information, medical records, or related experience in a healthcare environment is preferred

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week


  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement


  • Monday to Friday


  • High school or equivalent (Preferred)


  • Medical Records: 1 year (Preferred)

Work Location: Remote

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