ROSS Service Coordinator

Purpose
The ROSS Resident Services Coordinator will be primarily responsible for the development and implementation of a Resident Opportunity and Self-Sufficiency (ROSS) program, which includes coordinating supportive services and other resident empowerment activities designed to help Public Housing residents attain greater self-sufficiency.

These services should enable participating families to increase earned income, reduce or eliminate the need for assistance, make progress toward achieving economic independence and housing self-sufficiency, or, in the case of elderly or disabled residents, help improve living conditions and enable residents to age-in-place. You will also plan, develop and implement programs and services for residents, connect residents with needed resources, work with existing partners and establish new partnerships to leverage additional resources and opportunities for residents. You will also provide direct services to residents including social, instructional, home ownership counseling, employment assistance, life skills classes, educational and computer workshops, after school and summer camp programs for youth and other resources as needed. Responsibilities also include periodically evaluating program success, preparing program/grant reports and assessing resident needs in developing new programs and policies. This position is funded by a three-year grant from HUD which is eligible to renew every three years.

Scope of Authority

As the ROSS Service Coordinator, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. You are responsible for the ROSS Program as directed by the DOH. in conformance to LCHA policies, HUD, and federal regulations. You are accountable to the DOH.

Job Functions

Every effort has been made to identify the essential function of this position. However, it in no way states or implies that these are the only duties you will be required to perform. Supervise one staff person and obtain AmeriCorps Vista staff. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position as may be directed by the DOH.

Major Duties and Responsibilities

1. Develop and maintain a comprehensive network of education, training, mental health, substance abuse, economic development and other supportive services for youth and adults.

2. Create and maintain a directory of available service resources and act a liaison between participants and providers.

3 Develop and implement new programs and services for residents and meet objectives as specified in the ROSS Service Coordinator Grant or as requested by LCHA

4. Identify needs, define clear and measurable goals to address those needs and connect with resources. Document participant's progress and re-evaluate services for adequacy.

5. Proactively develop and arrange educational/preventative health programs and services for residents.

6. Assist participants in completing all necessary application and enrollment forms.

7. Have regular contact with clients including in person, by phone and in writing.

8. Complete paperwork, monthly reports and case notes accurately and on a timely basis.

9. Coordinate referrals to and/or provide on-site supportive services for ROSS participants including but not limited to mental health, FSS, GED programs, employment workshops, financial education, substance abuse with appropriate community agencies.

10. Proactively develop and promote self-reliance activities for families including but not limited to Financial Counseling, Homeownership and GED programs. Arrange for education sessions on such topics as tenant rights and responsibilities; elderly abuse; aging-in-place and maintaining independent living.

11. Seek out new program funding sources, write for public and private grants and work toward program sustainability.

12. Coordinate with the FSS program as needed to ensure fluid transfer of participants between programs to support resident progress toward self-sufficiency.

13. Evaluate needs and gaps in services and work to identify solutions.

14. Create a Residents Council for meetings and resident activities

15. Provide weekly and monthly report to the DOH, on progress and areas for improvement. Required HUD Grant data submission reporting. reports to HUD.

Knowledge, Skill, and Abilities

1. Must possess the passion for working with low-income residents and sincere interest and desire to assist residents.

2. Must possess a personality that attracts and engages others.

3. Must possess the ability to motivate and promote a positive atmosphere and respond to residents' needs.

4. Must be willing to build/maintain up-to-date resource directory for resident use.

5. Must possess proficient computer skills in word processing, spreadsheet applications and presentation skills.

6. Must be a supportive team member, contribute to and be an example of teamwork and team concept.

7. Must possess the ability to make independent decisions when circumstances warrant such action.

8. Must possess the ability to deal tactfully with personnel, residents, government agencies/personnel and the general public.

9. Must be cross-culturally and emotionally competent to interact with individual from different cultural background.

10. Hold a valid state driver’s license; pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider.

11. Ability to investigate complaints of program abuse and fraud. Document and take appropriate action in such cases, per agency policies and procedures with accuracy and efficiency.

Working Conditions/Physical Requirement (with or without reasonable accommodation)

1. There may be several deadlines associated with this position.

2. Moves intermittently during working hours and subject to frequent interruption.

3. Must function independently and in team setting; have flexibility, personal integrity, and the ability to work effectively with residents, support agencies, and move intermittently throughout the workday.

4. Involve with residents, personnel, visitors, government agencies/personnel, etc., under all circumstances.

5. Works beyond normal working hours, on weekends, and in other positions temporarily, when necessary

6. Subject to call back during emergency conditions, (e.g., severe weather, evacuation, post-disaster, etc.).

7. Continued growth and expand knowledge while following all facility policies and procedures.

8. Contribute to effective communication and pleasant working conditions; respect and take care of facility not wasteful of supplies.

9. Must be a supportive team member, contribute to and be an example of teamwork and team concept.

10. When necessary, must be able to lift over 15Lbs, work in inclement weather conditions, and sit or stand for long periods of time.

11. Must possess leadership ability and willingness to work harmoniously with and supervise other personnel.

Education/Specific Requirements

1. Bachelor’s degree in business administration, public administration, housing management, human/social services or related field.

2. Two (2) years' experience in case management or related work.

3. Associate degree in related field such as Social Services, Psychology, Human Services, Counseling or related area with 5 years of relevant experience.

4. Possess a working knowledge of grant processes and reporting procedures.

5. Equivalent combination of relevant education, training and experience that meets the requirement to successfully accomplish the assigned duties and responsibilities.

6. Possess working knowledge and understanding of methods and techniques of effective case management and assessment skills.

7. Strong writing skills to write grants, grant reports, generate promotional material and public relations releases.

8. Excellent verbal and written communication abilities required.

9. Demonstrate strong organizational skills, with the ability to develop and maintain a systematic record of resident interactions.

10. Bilingual is preferred.

Lancaster City Housing Authority offers a pleasant work environment with low employee turnover. We offer competitive pay and benefits. Interested and qualified candidates should email their resume. Resumes should be submitted in Word or PDF format.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status or any other legally protected factor.

Job Type: Full-time

Pay: From $48,500.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Lancaster, PA (Required)

Ability to Relocate:

• Lancaster, PA: Relocate before starting work (Required)

Work Location: Multiple locations