Sales Administrator

Position: Sales Administrator

Job Type: Full-time

Work Location: This role is 100% onsite at 4565 Reid Rd, Elon, NC 27244.

About Us: WORD Rock Drills is a family-owned and faith-based manufacturer of high-quality rock drilling attachments for skid steers and excavators. Founded in 2006, we are a growing company based in Elon, North Carolina, serving diverse industries, including solar, foundation, mining, fencing, and more. We are committed to providing versatile drilling solutions, delivering exceptional customer service, and building lasting relationships with contractors and distributors.

Our Core Values:

• Diligent: We are proactive, assertive, solutions-oriented, and detail-focused, with a commitment to excellence.
• Positive: We approach our work with a cheerful, friendly, and solution-focused mindset.
• Servant: We are helpful, respectful, and act with integrity, prioritizing our customers' needs.
• Humble: We prioritize customers, are eager to learn, admit mistakes, and encourage teamwork.
• Listener: We strive to truly understand perspectives, not just respond.

The Role: WORD Rock Drills is seeking a highly organized and detail‑oriented Sales Administrator to support our sales team from our Elon, NC office. This role ensures smooth sales processes by coordinating lead routing, answering all corporate inbound calls, scheduling installs and service jobs, preparing weekly scorecards, keeping CRM data clean, and handling day‑to‑day administrative tasks that let the sales team stay focused on selling. You’ll be the central hub for paperwork, internal communication, and basic CRM/tool support.

Key Responsibilities

• Lead Assignment & Routing – Apply lead‑assignment rules in HubSpot and monitor timely follow‑up.
• Install & Service Job Coordination – Own the calendar, align customer expectations, and provide pre‑/post‑install status updates.
• Answer Inbound Calls: - Will be responsible for answering the corporate phone daily and routing calls to internal staff appropriately
• Closed‑Won Handoff & Billing Coordination – Collect and archive all signed SOWs/POs, ensure CRM records are complete, and transmit a clean billing package to Finance so invoices go out promptly.
• Basic CRM User Setup & Tool Support – Create user accounts, manage licenses, and handle first‑level troubleshooting for HubSpot and connected sales tools.
• Weekly Sales Scorecard & L10 Prep – Pull and format KPIs, assemble the scorecard, and prepare materials for the Wednesday‑morning L10 meeting.
• Non‑Parts Inventory Coordination – Track inventory of new and rental units for sales visibility; manage shipping and returns.
• HubSpot Data Hygiene – Update opportunity fields and contact notes; run weekly de‑duplication and clean‑up tasks.
• New‑Hire Onboarding Logistics – Set up system access, provision equipment, and prepare “day‑one” sales kits.
• Internal Sales Communications – Distribute product/pricing updates and win announcements via Gmail and Google Chat.

Non-negotiable Qualifications:

• 1-2+ years of proven experience in Sales Operations, Sales Support, or a similar administrative role requiring strong organizational skills.
• Demonstrated experience administering CRM software (HubSpot or similar).
• Proficiency with spreadsheet software (Google Sheets / Microsoft Excel) for data organization and basic reporting.
• Exceptional attention to detail and commitment to accuracy.
• Strong organizational and time-management skills, with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills.
• Based in or able to reliably commute to our Elon, NC office daily.

Preferred Qualifications:

• Experience creating reports or dashboards for sales or business analysis.
• Familiarity with lead assignment principles and Service Level Agreements (SLAs).
• Experience in B2B manufacturing, construction equipment, or a related industry.
• Proficiency with Google Workspace (Gmail, Chat, Sheets, Docs).

Ideal Candidate Attributes:

• Process-Oriented: Enjoys structure and following established procedures.
• Detail-Focused: Meticulous and committed to getting the details right.
• Proactive & Resourceful: Identifies potential issues and seeks solutions independently.
• Organized: Excellent organizational and time-management skills.
• Disciplined: Self-motivated and able to manage priorities effectively.
• Coachable: Open to learning new systems and processes, receptive to feedback.
• Collaborative: Works well within a team environment and enjoys supporting others.
• Reliable: Strong work ethic and commitment to fulfilling responsibilities consistently.

Benefits

• Salary: $40,000.00 - $65,000.00 / year
• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

We offer a variety of traditional and non-traditional benefits. Details of these offerings can be found on our careers page located at www.wordrockdrills.com/careers.

Note: WORD Rock Drills is an equal opportunity employer that encourages applicants from diverse backgrounds to apply. We are committed to fostering an inclusive environment where all qualified candidates are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• sales support: 1 year (Required)

Ability to Commute:

• Elon, NC 27244 (Required)

Work Location: In person