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Scheduling Specialist

Mission Cancer + Blood
3.3 out of 5
1221 Pleasant Street, Des Moines, IA 50309


1221 Pleasant Street, Des Moines, IA 50309

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance

Full job description


Basic Function and Scope of Responsibilities:
The Scheduling Specialist provides medical office support to patients and the clinical teams. Schedules return appointments including follow-up visits, treatments, labs or tests, referrals and scans. Monitor and distribute inbound and outbound documentation whether electronic or paper format to clinical teams as needed.

Organizational Structure: Reports to Patient Access Director

Principle Responsibilities:

  • Schedules and coordinates all patient follow-up appointments, tests, labs, treatment, scans, and referrals.
  • Answers the telephone and greets patients in a courteous, efficient manner. Routes messages to appropriate discipline.
  • Multi-tasks by entering data into computer system while on the phone or in person with patients.
  • Ensuring all patient information and prior authorizations are obtained prior to scheduling.
  • Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Education Requirements

  • High School Graduate or equivalent with GED
  • Previous Medical Office experience preferred.

Performance Requirements


  • Knowledge of medical terminology
  • Knowledge of computer systems
  • Knowledge of electronic medical records
  • Knowledge of HIPAA
  • Knowledge of medical practice policies and procedures

Skills and Abilities:

  • Excellent customer service skills.
  • Strong organizational skills and attention to detail.
  • Strong multitasking abilities.
  • Prior scheduling experience preferred.
  • Good verbal and written communication skills.
  • Electronic Medical Records experience preferred.
  • Strong computer skills including Windows file management and MS Office, and email experience.
  • Ability to work productively and effectively in a fast-paced environment.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Mission Cancer + Blood, reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.

Mission Cancer + Blood is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Healthcare setting:

  • Clinic

Medical specialties:

  • Hematology
  • Oncology


  • 8 hour shift
  • Monday to Friday


  • Customer service: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)

Work Location: In person