Screening Coordinator

GENERAL DESCRIPTION:

The Screening Coordinator is responsible for determining prospective clients’ eligibility for basic services, delivering supplies to clients at multiple locations, and responding to service inquiries received via phone call, voicemail, email, and social media chat platforms.

MINIMUM REQUIREMENTS:

• Associate’s degree or a minimum of 2 years’ experience in social services, customer service, or other relevant fields.
• Exceptional interpersonal skills.
• Experience with task management software applications and Google Apps.
• Proficient in computer usage and technology, with a strong understanding of operating systems and software applications.
• Experience working with immigrant and refugee populations is a plus.
• Valid driver’s license and State of Michigan background check.

ESSENTIAL JOB FUNCTIONS:

• Compassionately greet prospective clients arriving at the door or reaching out by phone, email, or social media platform.
• Utilize interpretation apps and live interpreters to communicate with people who speak languages other than English.
• Administer the pre-qualification assessment to prospective clients to determine their eligibility.
• Scan all pertinent client documents and save them as digital files.
• Enter data for all prospective and eligible clients into the appropriate databases and online systems.
• Transport clients and supplies.
• Collaborate and communicate effectively and in a timely manner with staff across several departments as well as with service partners, prospective clients, and others.
• Support administrative and program teams, as requested.
• Attend scheduled work conferences, staff meetings, and agency events, as requested
• Represent Freedom House Detroit at public forums, conferences, and media events; function as an advocate representing Freedom House Detroit in the community.
• Other duties as assigned.

WORKING CONDITIONS:

• Fast-paced work environment.
• Weekend and evening work may be required.
• High degree of working on a team.
• High degree of public contact.
• High degree of telephone use.
• Work may be stressful at times.

PHYSICAL AND MENTAL REQUIREMENTS:

• Commitment to a professional code of ethics.
• High level of integrity, diplomacy, and initiative.
• Ability to work effectively with clients, staff, volunteers, and external contacts to build and maintain effective teams.
• Problem-solving skills.
• Ability to travel as needed to perform job duties.
• Ability to operate designated office equipment.

This job profile in no way states or implies that these are the only duties to be performed by the jobholder. The holder of this position will be required to follow any other instructions or perform any other duties as requested by their supervisor. This is notmeant to be an exhaustive list of responsibilities for this position. Essential elements may change if and when necessary.

FREEDOM HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER

Freedom House is an equal opportunity employer committed to the principle of equal opportunity for all. This principle will be adhered to in order to ensure that equal employment opportunity is available to all persons, regardless of race, religion, color, creed, ancestry, country, national origin, citizenship, sex, sexual orientation, gender identity and gender expression age, height, weight, veteran status, marital or familial status, pregnancy, membership in any labor organization, political ideology affiliation, genetic information or physical and/or mental disability as required by federal and/or state law. This reaffirmation is not intended to create any new remedies.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person