Seasonal Front Desk/Operations Coordinator/Quality Assurance Specialist

About Us:
At Moving Mountains, we are passionate about creating exceptional vacation experiences! Our team of hospitality professionals is dedicated to providing outstanding service and ensuring that our guests enjoy unforgettable stays in our luxury homes. We pride ourselves on being recognized with an honorable mention as one of the top 50 - 100 places to work in the USA by the Outside Magazine Best Places to Work Employees Survey in 2023. Join our dedicated team and let us move-a-mountain for our guests!

Position Overview:
We are seeking a dynamic Winter Season Front Desk Specialist, often referred to as an Operations Coordinator, to be the first point of contact for our guests upon arrival. As the ‘Face and Voice of the Brand,’ you will play a crucial role in providing a welcoming experience and ensuring that our guests’ needs are met throughout their stay. You will be part of our Operations Team, addressing house-related issues, managing guest inquiries, and delivering exceptional customer service.

And a detail-oriented Quality Assurance Specialist who ensures the properties are optimally prepared for the arrival of new guests/owners and are secure after a guest departs and for the weeks that properties are not occupied. This quality-control role is ideal for a structured person that walks into a property and seeks to find maintenance issues, missing inventory items and stocking needs yet has a creative eye for improvements in and around a property. The candidate must look at every property as if it were their own. This role requires working independently in an efficient and proactive manner. The Quality Assurance Specialist communicates with multiple departments (maintenance, housekeeping, front desk) in organizing and executing critical day-to-day functions in our luxury properties. This role requires a trustworthy person and excellent communicator who can be the bridge between our guests, owners and vendors and the MM team. The responsibility to maintain our near perfect cleanliness rating lies within the inspection role. This position requires working weekends and holidays as required.

Key Responsibilities Front Desk:

• Greet and check-in guests upon arrival, providing a warm and friendly welcome.
• Serve as the primary point of contact for guests during their stay, addressing questions, concerns, and requests promptly.
• Resolve house-related issues and coordinate solutions with the appropriate departments as needed.
• Manage guest logistics, including activity bookings, special requests, and transportation arrangements.
• Maintain a thorough knowledge of all properties and services to effectively assist guests.
• Utilize computer systems to manage reservations and guest information accurately.
• Communicate with the Operations Team to ensure seamless service delivery and guest satisfaction.
• Assist with administrative tasks as needed to support the Operations team.

Key Responsibilities-Quality Assurance:

• Strong understanding of computers and Microsoft Outlook, Word and Excel. Knowledge of or willing to learn Breezeway, Track, Humanity and Divvy programs.
• Owns the responsibility and coordination of property checks including pre-arrival and post-departure.
• Oversee daily inspections for quality control with housekeeping team.
• Overseeing organization of linens, restocking inventory and distribution of guest consumables.
• Perform, coordinate and document home amenity and kitchen inventories as requires.
• Assist with prepping new properties to be onboarded.
• Create and update house guides as required.
• Front desk responsibilities including shuttle dispatch, virtual walk thrus and in house guest communications as required.
• Documentation of time worked, and tasks completed in for billable and non-billable time.
• Promote and comply with company and OSHA safety protocols.

Why Work With Us?

• Join a team of passionate hospitality professionals committed to creating unforgettable experiences for our guests.
• Be part of an organization recognized as one of the best places to work in the USA.
• Opportunity to work in one of the most beautiful winter destinations in the country.
• Competitive pay and potential for seasonal bonuses.
• Gain valuable experience in a dynamic role that combines customer service with logistics.

QUALIFICATIONS:

· Previous operations or guest service experience in vacation rentals, hospitality, or related industries.

· Ability to learn the operation and functionality of features within each home; this includes TVs, speaker systems, hot tub instructions, elevators, HVAC, etc. This person will instruct guests on this information during walkthroughs and through each stay.

· Familiar with software such as Track, Salesforce, Microsoft Office Suite (Outlook, Teams, Excel), Hostfully, Breezeway, Zingle texting app, Lynx Lock is a plus).

· Ability to handle a high-pressure work environment and the ability to multitask while maintaining a high standard of service.

· Ability to juggle several software programs and apps on a desktop computer and cell phone apps.

· Ability to communicate promptly and professionally to teammates and guests; strong typing and grammar skills are a must.

· Must have a valid driver’s license or CDL with a clean driving record.

Flexible working hours and the ability to work regularly on weekends are required. Consistent availability 20-40 hours per week, 8AM-7PM shift availability.

· Must live in or be able to commute to our office in Avon, Colorado.

Moving Mountains is an Equal Opportunity Employer and does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.'

Job Types: Full-time, Part-time

Pay: $24.00 - $25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Weekends as needed

Application Question(s):

• Do you live in the Vail Valley?
• What position do you feel you are more qualified for?

Location:

• Avon, CO 81620 (Required)

Work Location: In person