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Seasonal Tax Appointment Assistant– (Remote)

Vermont 211
2.7 out of 5
Remote
$16 - $18 an hour - Temporary, Full-time

Location

Remote

Benefits
Pulled from the full job description

  • Flexible spending account
  • Internet reimbursement
  • Paid training
  • Work from home

Full job description

Seasonal Tax Appointment Scheduler – (Remote)

The 2024 Tax Season is January 8th – April 18th, 2024

Vermont 2-1-1 is currently looking to hire! If you are looking to join a team of committed, caring, and good-humored professionals, we encourage you to apply!

Ideal candidates demonstrate care, curiosity, compassion, and competence in connecting with clients from diverse backgrounds, communication styles, and tax preparation needs.

To be considered for a remote position:

- Candidate must have their own computer (all work-related platforms are either browser or cloud-based. However, Chromebooks do not have the RAM capacity needed to support the platforms used)

- Candidate must have their own internet (monthly internet stipend available)

- Candidate must have a dedicated work space

- Candidates must have prior talk/type experience

What to Expect During Our Hiring Process:

1. Application and Screening Questions

2. Phone Interview – approx. 30 mins

3. Interview – approx. 1 hour

4. Reference Check

5. Background Check

6. Employment Offer

Seasonal Tax Scheduler Job Summary:

Job Overview:

As part of our 2-1-1 contact center, you will help Vermont residents by scheduling appointments for eligible clients to have their taxes files by a VITA tax specialist. You will follow-up using phone, email and text messaging. Attention to detail is very important. There is no cold calling in this position.

Reports to: Vermont 2-1-1 Contact Center Program Manager and Shift Supervisor

Job Type: Full-time Seasonal

Pay: $16.00+ per hour

Responsibilities:

- Respond to all client inquiries in a timely and professional manner via phone, email, or text platforms.

- Efficiently schedule tax appointments for eligible clients via Google Calendars.

- Send follow up texts via our texting platform, confirming scheduled appointments and required documents to bring to your appointment.

- Ensure client satisfaction by delivering exceptional customer service through attentive listening and courteously providing accurate information.

- Maintain accurate and up-to-date client information in the database.

- Ability to sit for long periods of time

- Ability to handle a high call volume in a fast-paced contact center environment

- Ability to simultaneously listen to callers, and accurately enter call data via keyboarding.

- Ability to meet key performance metrics

- Understands eligibility guidelines as set forth by VITA.

- Informs clients of eligibility determinations.

- Document contacts per agency protocol

- Offer support to clients who may experience barriers in accessing referred services, per agency protocol

Job Qualifications:

- Call center/customer service experience is a plus

- Capacity to adhere to your assigned shift.

- Excellent communication skills, both verbal and written.

- Ability to multitask and work efficiently in a fast-paced environment.

- Strong organizational skills and attention to detail.

- Proficient with computers and Microsoft software applications.

- A good work ethic and professional appearance

- High school diploma or equivalent

Personal Qualifications:

Given the demands of this role, ideal candidates for this role will possess the following:

- Ability to engage effectively with a culturally, educationally, and socioeconomically diverse clientele

- Mission-oriented, with a strong desire to be of service to the community

- Effective verbal and written communication skills

- Positive, proactive, and adaptable

- Self-motivated and reliable

- Team player

Job Requirements:

- High School diploma with 1+ years’ experience in appointment scheduling and/or a contact center environment

- Strong organizational skills

- Excellent interpersonal and communications skills

- Ability to work effectively both independently and as part of a team

- Professional appearance and manner

- Ability to work with diverse leadership styles

- Ability to learn new technologies with ease

- Ability to talk and type simultaneously

- Ability to multi-task

- Ability to pass a criminal background check

- Must have a reliable computer with a minimum of 16GB of RAM

- Must have reliable personal Internet (no, phone data will not be sufficient). Monthly internet stipend available.

- Strong service and problem-solving focus and ability to diffuse difficult callers, even while under pressure

- Proficiency with Microsoft Office

Experience:

- Call Center: 1 year (Preferred)

- Customer service: 1 year (Preferred)

Job Types: Full-time, Temporary

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

  • Paid training
  • Work from home

Experience level:

  • 1 year
  • No experience needed
  • Under 1 year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application Question(s):

  • Do you have a computer with at least 16GB of RAM and dedicated workspace that you can use for remote work?
  • Please type "I Understand" to acknowledge that you have read the following statement: Remote work is not designed to be a replacement for appropriate child/dependent care. Prospective remote employees are encouraged to discuss the expectations of working remotely with family members/housemates prior to entering a remote work agreement.
  • Please type "I Understand" to acknowledge that you have read the following statement: Employees must be available by phone and email during their scheduled shift. All client interactions will be conducted on a client or company-based communications platform. Employee activity on organizational equipment/platforms and time can and will be monitored. Employees working remotely will be held to the same performance standards and review schedule as any other employees.
  • This is a full-time seasonal position from January through mid-April. If offered the position, do you agree to be available for the full tax season?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Call center: 1 year (Preferred)
  • Appointment scheduling: 1 year (Preferred)

Shift availability:

  • Day Shift (Required)

Work Location: Remote