Senior Account Manager - Personal Lines

The position will provide top quality and timely assistance to ensure accuracy and client satisfaction and will be responsible for but not limited to the below listed responsibilities, as well as to assist in handling miscellaneous activities as needed in the day to day operation of Hotaling Private Client Division clients.

RESPONSIBILITIES & REQUIREMENTS

• Reviews client exposures, loss experience and current coverage and recommends appropriate products and services. Presents clients with accurate market data from appropriate resources to advice and counsel on complex risks.
• Provides proactive day-to-day client service by anticipating and evaluating client needs and responding to client questions in a timely manner.
• Manages client accounts receivables to ensure timely collection of premiums and payments to carriers.
• Responsible for quoting new lines of business.
• Understands, introduces, and leverages the services of PCS Specialty Practices areas, as appropriate, including surplus lines placements.
• Conduct client renewal reviews.
• Implements and maintains a quality service plan ensuring the accuracy of binders, policies, and other relevant documents that are delivered to clients.
• Communicates client’s risk solution and binding instructions to carriers.
• Accountable for client retention through delivery of exceptional client service.
• Provide a high level of client service on a daily basis.
• Experience with AIG, Chubb, Cincinnati and PURE would be required.

REQUIRED SKILLS/QUALIFICATIONS

• High School Diploma required / College Degree preferred
• 5+ years or more of related experience in Private Client/High Net Worth Client Services.
• Exceptional computer skills (Microsoft Office Suite –Word, Excel, Outlook, etc.)
• Ability to prioritize workload according to volume, urgency, and deadlines, etc.
• Strong organizational skills and high attention to detail
• Work collaboratively with others
• Ability to be discrete and maintain confidentiality on a wide range of issues
• Strong ability to communicate both verbal and written
• Resourceful and proactive

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Experience:

• Microsoft Office: 5 years (Required)
• Personal Lines Insurance: 4 years (Required)

License/Certification:

• Property & Casualty License (Required)

Work Location: In person