Senior Case Manager - Drop-In Center
Full job description
Senior Case Manager - Drop-In Center
About The Lamb Center (www.thelambcenter.org)
The Lamb Center (TLC) is a daytime drop-in shelter for individuals experiencing homelessness in Fairfax, VA. It provides various services without cost to its guests, including breakfast, lunch, showers, laundry service, Bible study, case management, AA meetings, a nurse practitioner clinic, a dental clinic, and much more. TLC partners with local groups and organizations passionate about serving homeless individuals.
About the Senior Case Manager – Drop-In Center
The Senior Case Manager - Drop-In Center reports to and assists the Director of Case Management (DCM) with leadership of the Drop-In Center Program. Responsibilities include supervising at least 3.5 Drop-In Case Managers, providing direct case management services to a small number of individuals with high barriers to assistance, engaging in crisis intervention work, and ensuring service outcomes and proper documentation are captured using HMIS and other internal tracking tools. Additionally, this role will be responsible for facilitating meetings (both internally and with partners) to ensure collaboration and progress with individuals experiencing high needs and high barriers. The Senior Case Manager - Drop-In is a full-time, exempt position. Successful candidates will be fully supportive of the mission, vision, and values of the Lamb Center.
Roles and Responsibilities
● Under the leadership of the DCM, support teamwide HMIS data quality assurance, paper and electronic records are to standard, and reporting is complete and accurate. Additionally, support in the HMIS training process including data entry, running relevant reports, and supporting the accurate and timely data quality submission process.
● Develop and maintain relationships with partner organizations in the CoC and pursue partners beyond the CoC such as immigration services and ongoing mental health services.
● Provide regular 1:1 supervision to Drop-In Case Managers (currently 3.5 FTEs) to support professional growth and development, offer guidance, and review case management plans and decisions. Attend to case manager well-being and healthy boundaries. Ensure the team is providing services consistent with internal policies and best practices.
● Provide direction and leadership to the case management team regarding up-to-date best practices. With the Director of Case Management develop and maintain training curriculum for new hires and interns and policies and procedures for the program.
● Support financial tracking for program expenditures (whether internal or through partners).
● In partnership with the DCM, coordinate and facilitate case staffing meetings internally and with partners working directly with a shared client.
Case Management Responsibilities
● See that our guests are met, engaged in conversation and, to the degree possible, known, appreciated, and affirmed as unique individuals. Identify needs such as vital documents, education, employment, housing referrals, mental health and or/substance use disorder treatment, benefits, basic immigration issues, transportation, etc., and develop a service plan including the identification of goals, action plans, and barriers.
● Hold guests accountable for their plans, as best they are able, follow up concerning the success of their plans, and work with them to adapt and explore options going forward.
● Accompany, encourage, and respect those unable to set and attain goals due to untreated mental illness. When appropriate, advocate for them and work to connect them with additional services.
● Coordinate and collaborate with community agencies to provide a continuum of care for guests to include assistance with completing referrals to needed services and supporting the individual’s access to available community resources (shelters, CSB, substance use disorder treatment, housing providers, OAR, DFS, CSP, APS, Food For Others, immigration assistance, etc.).
● Coordinate guest care with the Homeless Healthcare Program, Medical Respite Program, hospitals, mental health facilities and other healthcare providers including Medicaid as necessary.
● Maintain records regarding our guests and up-to-date case load status on the agency By Name List in accordance with OPEH standard practice.
● Request vital records for individuals including but not limited to identification cards, birth certificates, social security cards.
● Assist guests to apply for benefits including Food Stamps (SNAP), Medicaid, Social Security, General Relief, energy/ fuel assistance, phones, and other supports.
● Once individuals are actively engaged in the housing process, work to ensure a smooth transition to the CM for Housing and PSH for continued care.
● Facilitate the restoration of guest’s natural supports including family and other social circles.
● In partnership with the DCM, represent the interests of our guests at relevant county and agency meetings - By Names List Meetings, Coordinated Entry Match Meetings, and others.
● Participate in Fairfax County Continuum of Care initiatives and committees (for example, One Fairfax, Built for Zero, HMIS Superuser Committee).
● Contribute written God Sightings and newsletter articles as requested.
● If tasked with intern supervision, supervise graduate level students from partner institutions.
● Other duties as needed or assigned
● Master of Social Work preferred
● 3+ years of case management experience in homeless services or related field serving high-need individuals, including serious mental illness, substance use disorder, and co-occurring disorders
● A minimum of 2 years leadership and ideally supervisory experience in a nonprofit, government, or philanthropy, human services sector
● Knowledge of and commitment to Housing First principles, trauma-informed care, case management best practices, and Diversity, Equity, Inclusion, and Belonging
● Knowledge of Fairfax County Continuum of Care and homeless services is a plus
● Skilled at networking and collaboration, in particular around client care.
● Computer skills: basic office automation skills are required, must be proficient and comfortable utilizing Microsoft and Google applications as well as HMIS (Homeless Management Information System).
● Strong written and oral communication skills
● Valid Driver’s License
Job Type: Full-time
Pay: $70,000.00 - $73,000.00 per year
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Monday to Friday
Ability to Relocate:
- Fairfax, VA 22031: Relocate before starting work (Required)
Work Location: In person